We are investigating an issue where some Gold Members may not have received their additional character slot -- details here.
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions, please read this FAQ.
What about the Fleet Marks that were granted from the Foundry Daily? Are those gone as well?
Correct; they are no longer offered with these Foundry reward changes.
Brandon "BranFlakes" Felczer | Community Manager
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Follow me on Twitter: @PWE_BranFlakes If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here.