Career Officer
Join Date: Jun 2012
Posts: 162
# 2621
02-20-2013, 08:43 PM
In the days ahead just remember what Dan posted...

"If you can't have fun, then what is the point?"

And I don't see in the release notes any more FUN or anything to address the bugs and broken promises that are 3 years running now!

So all I can say is this to the the "lip service" we have been given so far...

"You obviously have a wonderful economy with words. I look forward to your next syllable with great eagerness."

PWE/Cryptic Where are you? Why are you NOT listening to your Customers?

PWE/Cryptic Stop the FARM, Bring back the FUN!

Zeus
Creator of Olympus - Home of the Gods
"I don't test my code often, but when I do I test it in Production-The most interesting dev in the world

I rather be a fence post in Texas than the King of PWE
Republic Veteran
Join Date: Aug 2012
Posts: 526
# 2622
02-20-2013, 08:45 PM
There. He apologized.

Now we wait for the patch tomorrow so I can get back to earning fleet marks.

Toodles.
_______________________________
To answer your question, yes. - @Executive_Emily - I have a Website? Oh, yeah! I do.
Starfleet Veteran
Join Date: Jun 2012
Posts: 891
# 2623
02-20-2013, 08:46 PM
Quote:
Originally Posted by dastahl View Post
An apology is due, and while I've admitted fault in previous posts about this , I'll do so again in this one.

The release that was pushed to Holodeck last week failed in several critical ways. There was a failure on the part of a designer to test their work before it was checked into the game.

Similarly, there was a failure in communication with the QA team on the said check in and on top of that, no one headed the concerns on TRIBBLE.

Ultimately, this is all my responsibility as the lead on the team and I do apologize.

There has been corrective action on our end to address this issue and it is our intention that the build going out to Holodeck tomorrow will resolve problems introduced last week.

This doesn't mean that all bugs on Holodeck are magically gone, it means that we are looking into the processes that cause these bugs and taking action to correct them.

In addition, the removal of Fleet Marks was a heavy handed change. It needed to be done because it was getting out of hand and there was an ever increasing amount of exploitation in the Foundry to maximum Fleet Mark rewards. That said, we should have had the Fleet Mark changes we are making this week ready to go last week so there wouldn't have been a week with the drop in Fleet Mark earning.

Again sorry. It doesn't make us feel any better when we make stupid mistakes.

Similarly, it is disheartening when several members of the community make harsh comments towards a team that is working many hours of OT to bring new content to STO.

Be frustrated with me all you want, but every member of the team is pouring their lives into making this game better. While you may not see that on any given day, when you look back at where this game has come from, every year we make big strides in moving forward. They deserve a lot of credit for that.

While you may not agree with all of our designs and decisions, the proof is in the success the game is having and how much the game continues to grow. While we don't share our internal information, STO is the best performing game for Perfect World Entertainment and is enjoy month after month increases in new captains.

Having just celebrated our 3 year anniversary, there should be no doubt in your mind that we will be here for year 4 and beyond. We have a lot of good stuff in the works for our next May update and you'll see what we've been talking about in a little less than a months time.

So thank you for the constructive feedback. I do apologize on the behalf of the team. We appreciate your continued support and understand if we tarnished ourselves with last week's update. We will learn and move on.

And now... back to work.
um...thanks. Paragraph 7 is the real learning point in all of this.

And thanks for putting back in some more fleet marks.
Republic Veteran
Join Date: Aug 2012
Posts: 526
# 2624
02-20-2013, 08:53 PM
Quote:
Originally Posted by boglejam73 View Post
And thanks for putting back in some more fleet marks.
Indeed. I didn't mind Colony Invasion so much because I like ground combat. What made it annoying was the AFKers and the lack of fleet marks earned because of those AFKers. Hopefully this boost will make things better and encourage people to play through it.
_______________________________
To answer your question, yes. - @Executive_Emily - I have a Website? Oh, yeah! I do.
Cryptic Studios Team
Join Date: Jul 2012
Posts: 185
# 2625
02-20-2013, 08:57 PM
Quote:
Originally Posted by olivia211 View Post
Indeed. I didn't mind Colony Invasion so much because I like ground combat. What made it annoying was the AFKers and the lack of fleet marks earned because of those AFKers. Hopefully this boost will make things better and encourage people to play through it.
This is just one small step towards combating the AFK issue. We have more changes coming that are designed to aid teams having to deal with this.
Captain
Join Date: Jun 2012
Posts: 855
# 2626
02-20-2013, 09:03 PM
Quote:
Originally Posted by dastahl View Post
An apology is due, and while I've admitted fault in previous posts about this , I'll do so again in this one.

So thank you for the constructive feedback. I do apologize on the behalf of the team. We appreciate your continued support and understand if we tarnished ourselves with last week's update. We will learn and move on.

And now... back to work.
Thanks Mr Stahl. These words were definitely needed to be said. I'm also glad you realize that the Fleet Mark changes should've been checked into the same build that removed the Foundry Fleet Marks. It is inexcusable for the long delay with "relative" silence on the massive feedback that the change has generated.

Your words of learning, on the other hand doesn't mean much, when you have made similar mistakes in the past, with the same "we will learn" mentality afterwards. Remember the whole Season 7 Dilithium rage?

If you have a QA department, you need to get them to work ALOT harder on making sure these mistakes don't happen again. And if you don't have a QA department, GET ONE! It doesn't matter much that you continue to increase the size of your team, without getting more personnel working on making sure these sort of things don't happen.

In closing, i'd like to hope that the "Massive May Update" includes a massive fix list to long-standing bugs, to numerous to go into here. I'm sure you have some database over reported bugs, and as such doesn't need repeating here.
Captain
Join Date: Jun 2012
Posts: 611
# 2627
02-20-2013, 09:05 PM
Quote:
Originally Posted by dastahl View Post
An apology is due, and while I've admitted fault in previous posts about this , I'll do so again in this one.

The release that was pushed to Holodeck last week failed in several critical ways. There was a failure on the part of a designer to test their work before it was checked into the game.

Similarly, there was a failure in communication with the QA team on the said check in and on top of that, no one headed the concerns on TRIBBLE.

Ultimately, this is all my responsibility as the lead on the team and I do apologize.

There has been corrective action on our end to address this issue and it is our intention that the build going out to Holodeck tomorrow will resolve problems introduced last week.

This doesn't mean that all bugs on Holodeck are magically gone, it means that we are looking into the processes that cause these bugs and taking action to correct them.

In addition, the removal of Fleet Marks was a heavy handed change. It needed to be done because it was getting out of hand and there was an ever increasing amount of exploitation in the Foundry to maximum Fleet Mark rewards. That said, we should have had the Fleet Mark changes we are making this week ready to go last week so there wouldn't have been a week with the drop in Fleet Mark earning.

Again sorry. It doesn't make us feel any better when we make stupid mistakes.

Similarly, it is disheartening when several members of the community make harsh comments towards a team that is working many hours of OT to bring new content to STO.

Be frustrated with me all you want, but every member of the team is pouring their lives into making this game better. While you may not see that on any given day, when you look back at where this game has come from, every year we make big strides in moving forward. They deserve a lot of credit for that.

While you may not agree with all of our designs and decisions, the proof is in the success the game is having and how much the game continues to grow. While we don't share our internal information, STO is the best performing game for Perfect World Entertainment and is enjoy month after month increases in new captains.

Having just celebrated our 3 year anniversary, there should be no doubt in your mind that we will be here for year 4 and beyond. We have a lot of good stuff in the works for our next May update and you'll see what we've been talking about in a little less than a months time.

So thank you for the constructive feedback. I do apologize on the behalf of the team. We appreciate your continued support and understand if we tarnished ourselves with last week's update. We will learn and move on.

And now... back to work.
Dan, thank you for restoring the fleet marks. I'd like to say that I have recently been brought to the side of the people posting in this thread that there are still issues that people would like to be fixed.

Now, did you guys happen to catch the last line of the second to last paragraph in bold? We have as of tomorrow 1 week left of this month, so it looks likes mid-late March is when we'll be getting the first juicy details of what they've been keeping silent on with May's update!
Captain
Join Date: Jun 2012
Posts: 11,103
# 2628
02-20-2013, 09:05 PM
Quote:
Originally Posted by dastahl View Post
This is just one small step towards combating the AFK issue. We have more changes coming that are designed to aid teams having to deal with this.
Speaking of AFKers, I really like the idea of optional objectives/bosses and secret areas that we see in Colony Invasion and Neverwinter. It encourages participation and teamwork. I hope we see more of that stuff.

Also, thanks for the apology, the customer support may be terrible, but at least the devs have a lot of heart. I really do like to see the Devs post on the forums and interact with us.
http://i1151.photobucket.com/albums/o633/centersolace/189cux9khvl6ojpg_zpsca7ccff0.jpg

So inhumane superweapons, mass murder, and canon nonsense is okay, but speedos are too much for some people.

Last edited by centersolace; 02-20-2013 at 09:12 PM.
Cryptic Studios Team
Join Date: Jul 2012
Posts: 185
# 2629
02-20-2013, 09:09 PM
Quote:
Originally Posted by centersolace View Post
Speaking of AFKers, I really like the idea of optional objectives/bosses and secret areas that we see in Colony Invasion and Neverwinter. It encourages participation and teamwork. I hope we see more of that stuff.
/agreed so long as the people earning the optional rewards are those who are involved in the optional objective completion. This is very much in line with some of the concepts we are working on for STFs and Events.
Lt. Commander
Join Date: Nov 2012
Posts: 203
# 2630
02-20-2013, 09:11 PM
Quote:
Originally Posted by dastahl View Post
An apology is due, and while I've admitted fault in previous posts about this , I'll do so again in this one.

The release that was pushed to Holodeck last week failed in several critical ways. There was a failure on the part of a designer to test their work before it was checked into the game.

Similarly, there was a failure in communication with the QA team on the said check in and on top of that, no one headed the concerns on TRIBBLE.

Ultimately, this is all my responsibility as the lead on the team and I do apologize.

There has been corrective action on our end to address this issue and it is our intention that the build going out to Holodeck tomorrow will resolve problems introduced last week.

This doesn't mean that all bugs on Holodeck are magically gone, it means that we are looking into the processes that cause these bugs and taking action to correct them.

In addition, the removal of Fleet Marks was a heavy handed change. It needed to be done because it was getting out of hand and there was an ever increasing amount of exploitation in the Foundry to maximum Fleet Mark rewards. That said, we should have had the Fleet Mark changes we are making this week ready to go last week so there wouldn't have been a week with the drop in Fleet Mark earning.

Again sorry. It doesn't make us feel any better when we make stupid mistakes.

Similarly, it is disheartening when several members of the community make harsh comments towards a team that is working many hours of OT to bring new content to STO.

Be frustrated with me all you want, but every member of the team is pouring their lives into making this game better. While you may not see that on any given day, when you look back at where this game has come from, every year we make big strides in moving forward. They deserve a lot of credit for that.

While you may not agree with all of our designs and decisions, the proof is in the success the game is having and how much the game continues to grow. While we don't share our internal information, STO is the best performing game for Perfect World Entertainment and is enjoy month after month increases in new captains.

Having just celebrated our 3 year anniversary, there should be no doubt in your mind that we will be here for year 4 and beyond. We have a lot of good stuff in the works for our next May update and you'll see what we've been talking about in a little less than a months time.

So thank you for the constructive feedback. I do apologize on the behalf of the team. We appreciate your continued support and understand if we tarnished ourselves with last week's update. We will learn and move on.

And now... back to work.
Right on man, that's really big of you and very much appreciated. I'm glad you also were able to see the constructive feedback here where a lot of people who love Star Trek and this game in general came to voice their opinions. It's really great to see you respond to everyone again. Thank you.
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