My account worked fine during the closed beta, and I added my STO open beta key this afternoon and received no errors.

Now, when I try to log in, I get this: "Account Error, please contact Billing Support."

So I click the link and get this:

...That you can submit and review tickets to Billing and Technical Support from the website? Please Click Here* to access your "My Tickets" where you can submit a help request or follow up on a previous request.

So I click the link, and get this:

This page cannot be found. Why not enjoy a comic instead?

<<Insert cartoon here>>

I'm not amused, Cryptic.

And if I go directly to the support page here: http://www.startrekonline.com/support, the link to the support page isn't even active.

I would LOVE to take this up with your Billing Support people rather than post here, but frankly, I can't.

If you look at the top right hand corner the servers are down that means you cannot connect to the patcher...So all should get this message..

Holodeck is offline for maintenance, just sit tight.

Argh ! its to much !!! no really i dont think i will be able to sleep till one o'clock eastern time.Willing to try but not enuf synthehol in the fleet atm so that not an option lol

I would think that if the servers were down I'd get a message saying "Servers are down", not "Account Error, please contact Billing Support".

But I'll chill and see what happens...

I thought the same as you, but my wife just put in her open beta code and it works. However Im in the same boat as you. I added my Steam Open Beta key to my account which already had closed beta on it and now I can't hit anything.

Please help.

It should be back online for patching now, so that error should be gone if your account is setup correctly.

its not gone.

Having the same problem on my end. I'm assuming it's just a glitch, I'm gonna let it be until the beta starts proper.

I had the same trouble. Closed the client and re-opened and it started patching...try that? Hope it works out for you!