Lt. Commander
Join Date: Dec 2007
Posts: 120
My account worked fine during the closed beta, and I added my STO open beta key this afternoon and received no errors.

Now, when I try to log in, I get this: "Account Error, please contact Billing Support."

So I click the link and get this:

...That you can submit and review tickets to Billing and Technical Support from the website? Please Click Here* to access your "My Tickets" where you can submit a help request or follow up on a previous request.

So I click the link, and get this:

This page cannot be found. Why not enjoy a comic instead?

<<Insert cartoon here>>

I'm not amused, Cryptic.

And if I go directly to the support page here: http://www.startrekonline.com/support, the link to the support page isn't even active.

I would LOVE to take this up with your Billing Support people rather than post here, but frankly, I can't.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-11-2010, 08:01 PM
Quote:
Originally Posted by Val_Halla View Post
My account worked fine during the closed beta, but I added my STO open beta key this afternoon and received no errors.

Now, when I try to log in, I get this: "Account Error, please contact Billing Support."

So I click the link and get this:

...That you can submit and review tickets to Billing and Technical Support from the website? Please Click Here* to access your "My Tickets" where you can submit a help request or follow up on a previous request.

So I click the link, and get this:

This page cannot be found. Why not enjoy a comic instead?

<<Insert cartoon here>>

I'm not amused, Cryptic.

And if I go directly to the support page here: http://www.startrekonline.com/support, the link to the support page isn't even active.

I would LOVE to take this up with your Billing Support people rather than post here, but frankly, I can't.
If you look at the top right hand corner the servers are down that means you cannot connect to the patcher...So all should get this message..
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-11-2010, 08:04 PM
Holodeck is offline for maintenance, just sit tight.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-11-2010, 08:09 PM
Argh ! its to much !!! no really i dont think i will be able to sleep till one o'clock eastern time.Willing to try but not enuf synthehol in the fleet atm so that not an option lol
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-11-2010, 08:10 PM
I would think that if the servers were down I'd get a message saying "Servers are down", not "Account Error, please contact Billing Support".

But I'll chill and see what happens...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-11-2010, 08:19 PM
Quote:
Originally Posted by Val_Halla View Post
I would think that if the servers were down I'd get a message saying "Servers are down", not "Account Error, please contact Billing Support".

But I'll chill and see what happens...
I thought the same as you, but my wife just put in her open beta code and it works. However Im in the same boat as you. I added my Steam Open Beta key to my account which already had closed beta on it and now I can't hit anything.

Please help.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-11-2010, 08:19 PM
It should be back online for patching now, so that error should be gone if your account is setup correctly.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-11-2010, 08:22 PM
its not gone.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
01-11-2010, 08:25 PM
Having the same problem on my end. I'm assuming it's just a glitch, I'm gonna let it be until the beta starts proper.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
01-11-2010, 08:28 PM
I had the same trouble. Closed the client and re-opened and it started patching...try that? Hope it works out for you!
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 02:28 PM.