do not answer it if you get it . my brother who has a life time acc who has been a lifer from day one of the first betas cant play the game now cause he got picked to answer the survey . and can cause every time he opens the launcher to start the game the survey pops up and opens a window and opens another window and a another and a another and a another and another and a another .................ect pw says its his pc its not his pc its a high end gaming rig custom built . if some one from the dev team sees this post please help hes about ready to quit playing sto because of a out sourced stupid survey he cant answer . this is no way to treat lifers. thanks for any help peace

LOL, PW gave him a virus ?

Classic !!!

Try a reboot, then install a copy of the launcher from a thread found here in the forums, then let the game update.

Do you like free Zen?

Tell him to go to http://www.malwarebytes.org/ , download it (the free version's fine), reboot his PC in safe mode, install it, and run it. It'll find and clean out all the nasties.

And after that's done, reboot again, start in normal mode, and check you AV's up to date.

ETA:
And graphics hardware will stop software viruses... how?