If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
After the closed beta access to everyone hiccup on Sunday, some people did an uninstall and then a new install. The install happens just fine with no errors, however most of the data is gone due to the previous uninstall action.
You see, it appears that the installer moves files from the download directory to the install directory instead of copying them. So, when you uninstall, they go bye bye.
If you don't want your download files messed up when you install (i.e., you want to keep a copy in case you need to re-install later), make sure you copy the download directory before doing the install.
Hope this helps. I expect many many many players to have this issue come Tuesday morning, and they are likely to be a bit ticked.
Afterall, who opened up beta to everyone yesterday anyway?