Same problem here, and I have a billing problem to report! I've also tried to get PW's attention about this on Facebook and Twitter, but no reply thus far.
Is it possible your Twitter account is set to private? We would not see your tweets if it was
Unfortunately, for a small percentage of players, there is an error with the support site and they will get a redirect error. As the team continues to investigate this error, please email in directly for support. Info here: http://sto-forum.perfectworld.com/sh...d.php?t=267893
Also, when you email them, let them know you are experiencing the redirect issue and they can resolve it manually for you.
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment