Ensign
Join Date: Jun 2012
Posts: 18
Well, this is far from the first issue I've had with Perfect World's support and last time I was censored here. Hopefully someone can actually bother to deal with my issue rather than just shut me down and drive me out again.

So, we have the ultimate game card promo going on. I have a $25 card with no option to redeem a $25 card via Perfect World's site. Attempts to get into support lead simply to an error stating,

The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept
cookies.

For the record: I allowed cookies on Perfect World's site. The issue has persisted, so I used IE to get into the support website and found Firefox was right! Any and all attempts to get into the "support" or "contact us" areas of Perfect World's site result in a never ending login loop that consistently demands my login credentials and then loops back right to demanding my login credentials again.

Does Perfect World not care about their customers at all? The first time I needed assistance I was shut down and censored. Now I'm just getting a never ending run around loop.
[SIGPIC][/SIGPIC]

Last edited by zeroalexandra; 01-15-2013 at 08:48 PM.
Commander
Join Date: Jun 2012
Posts: 441
# 2
01-15-2013, 09:20 PM
Quote:
Originally Posted by zeroalexandra View Post
Well, this is far from the first issue I've had with Perfect World's support and last time I was censored here. Hopefully someone can actually bother to deal with my issue rather than just shut me down and drive me out again.

So, we have the ultimate game card promo going on. I have a $25 card with no option to redeem a $25 card via Perfect World's site. Attempts to get into support lead simply to an error stating,

The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept
cookies.

For the record: I allowed cookies on Perfect World's site. The issue has persisted, so I used IE to get into the support website and found Firefox was right! Any and all attempts to get into the "support" or "contact us" areas of Perfect World's site result in a never ending login loop that consistently demands my login credentials and then loops back right to demanding my login credentials again.

Does Perfect World not care about their customers at all? The first time I needed assistance I was shut down and censored. Now I'm just getting a never ending run around loop.
That's been a known issue with the new software PWE used for support around six months or so ago.

You can reach support by direct email here.
****
Lagging, D/Cing, or rubberbanding? Here's some help.

Current ships: A lot. RTR 15 National Championships....and counting
Ensign
Join Date: Jun 2012
Posts: 18
# 3
01-15-2013, 09:21 PM
Quote:
Originally Posted by lewstelamon01 View Post
That's been a known issue with the new software PWE used for support around six months or so ago.

You can reach support by direct email here.
Six months. This issue has persisted for SIX MONTHS and they haven't fixed it. Wow. Just wow.
[SIGPIC][/SIGPIC]
Commander
Join Date: Jun 2012
Posts: 441
# 4
01-15-2013, 09:27 PM
Quote:
Originally Posted by zeroalexandra View Post
Six months. This issue has persisted for SIX MONTHS and they haven't fixed it. Wow. Just wow.
It's a software issue. Wouldn't really expect them to just snap their fingers and be able to fix it. Probably having to rely on a third party to patch the issue...we all know how third parties like to take something on the order of forever to patch anything....

It's a lot like everything on the Enterprise-B: It's scheduled to arrive on Tuesday. Which Tuesday is the question.
****
Lagging, D/Cing, or rubberbanding? Here's some help.

Current ships: A lot. RTR 15 National Championships....and counting

Last edited by lewstelamon01; 01-15-2013 at 09:31 PM.
Ensign
Join Date: Feb 2013
Posts: 1
# 5
02-12-2013, 01:34 PM
Quote:
Originally Posted by lewstelamon01 View Post
It's a software issue. Wouldn't really expect them to just snap their fingers and be able to fix it. Probably having to rely on a third party to patch the issue...we all know how third parties like to take something on the order of forever to patch anything....

It's a lot like everything on the Enterprise-B: It's scheduled to arrive on Tuesday. Which Tuesday is the question.
Same problem trying to access Support - goes in a loop. I now can't even load the Cryptic Launcher!!! Would be really nice if someone would resolve this problem ASAP, as I cannot play STO currently - really really annoying!
Ensign
Join Date: Jan 2013
Posts: 12
# 6
02-23-2013, 05:59 AM
I have a $25 card too and no idea how to redeem it now as well. There's only options for $20 and $30. What the heck?
Starfleet Veteran
Join Date: Jun 2012
Posts: 1,615
# 7
02-23-2013, 06:11 AM
you could also try the support forum.

http://techsupport.perfectworld.com/

was announced here

http://sto-forum.perfectworld.com/sh...d.php?t=272419
Actualy reading things pefore posting will make you look smarter than yelling loudly. Reading comprehension is aparently a lost art.

Not everything you see on the internet is true - Abriham Lincoln
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