Lt. Commander
Join Date: Dec 2007
Posts: 120
Hi Iv download the game and I have had no problems patching, but when I lauch the game I see the cryptic studios screen when its loading but as soon as it switches to the atari screen at about 45% loading the game locks my computer up solid, no other game has ever done this to my computer except champions online, I cannot free up the computer when it crashes except by restarting my computer!

this is a serious problem please help me out here!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-12-2010, 11:34 AM
Can you post the System Information, Display Devices, and Sound Devices sections of your Dxdiag report please.

1. From the Windows key click *Start* menu, then click *Run*. If you are running Vista/7 you will not need to click *Run*
2. In the *Open* box, type: dxdiag (hit enter). If you are running Vista/7 just start typing: dxdiag (hit enter)
3. If this is your first time running dxdiag, click *Yes* to launch the DirectX Diagnostic Tool.
4. Click *Save All Information* to create a dxdiag report.
5. Copy the System, Display and Sound section and post your results.

Sincerely,
Cryptic Studios Technical Support
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-12-2010, 11:35 AM
------------------
System Information
------------------
Time of this report: 1/12/2010, 19:35:08
Machine name: BUSINESS-PC
Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTEK COMPUTER INC
System Model: P5W DH Deluxe
BIOS: BIOS Date: 07/27/07 16:05:27 Ver: 08.00.12
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 4094MB RAM
Page File: 2455MB used, 5948MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode

---------------
Display Devices
---------------
Card name: Radeon X1550 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x719F)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_719F&SUBSYS_0840174B&REV_00
Display Memory: 2301 MB
Dedicated Memory: 509 MB
Shared Memory: 1791 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: atiumdag,atiumdva,atiumd64.dll,atiumd6a.cap,atitmm 64.dll
Driver Version: 8.14.0010.0647 (English)
DDI Version: 9Ex
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 4/28/2009 05:01:15, 3839488 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-32DF-11CF-7C76-4A28A1C2C535}
Vendor ID: 0x1002
Device ID: 0x719F
SubSys ID: 0x0840174B
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Headphones (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0882&SUBSYS_1043E601& REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.00.6002.18005 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/11/2009 05:39:51, 275456 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Output Device (SPDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0882&SUBSYS_1043E601& REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.00.6002.18005 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/11/2009 05:39:51, 275456 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-12-2010, 11:40 AM
ok this has now been done, thank you for the swift reply
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-12-2010, 12:00 PM
Looks like your video card is bellow the minimum system requirements, but your driver is also pretty old. Try updating your video card driver from ATI's website and if you get the crash again its probably because your video card does not have the bells and whistles that the game requires.

http://www.startrekonline.com/faq#19 << System Requirements for STO

Please update the drivers for your video card with the following steps.

Finding and Downloading a Newer Driver

1. Go directly to the Web site of your driver's manufacturer.
2. Click on the link for your video card, brand of video card or brand of video chip (if you don't have a separate video card).
3. Follow instructions to download the driver.
4. Save the file on your computer's desktop.

Installing the New Driver on Vista

1. Open the Control Panel on your computer, Under the Programs section, click the Uninstall a program.
2. Find and select the drivers for your video card and click the Uninstall/Change button and follow the instructions. Restart your computer if asked.
2. Double-click on the icon for the downloaded driver file.
3. Follow installation instructions.
4. Restart the computer if asked.

Sincerely,
The Cryptic Online Team
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-12-2010, 12:02 PM
Quote:
Originally Posted by GM_Doog
Sincerely,
The Champions Online Team
Sign fail? :p
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-12-2010, 12:07 PM
the cards work fine with higher graphics games, plus I dont have the money to upgrade them, £500 to update the system.
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