Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Beta Key Problems...
01-12-2010, 03:30 PM
I pre-ordered from Best Buy, was sent the key, tried to enter it before open beta began and the website told me to wait.

Today, I tried to enter it, and it said it had already been used.

When I try to log on using the launcher, it says "You do not have permission to view the launcher".

What's going on?!?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-12-2010, 05:53 PM
My Wifes key is running into this exact same problem, except that she received her key a few hours after the OB had started. Follow the instructions in the email from best buy. Input the key and owned: "That key has already been used"

We're on the phone with best buy CS currently, But a word from cryptic would be nice.

Is this a known issue?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-12-2010, 06:33 PM
Would really like to get a word on this from any other players experiencing this, or from cryptic that it's a known issue with BB keys.

The people on the best buy support number are rather clueless, so are the folks at digital river.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-12-2010, 07:04 PM
Hm. Wonder if they gave out the same code to everyone...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-12-2010, 07:06 PM
i have the same problem, key in use from bestbuy
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-12-2010, 07:10 PM
I have a ticket in, but haven't heard back yet.

I called Best Buy support (888-BESTBUY). Just got off the phone with them and they are sending me a new key.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-12-2010, 08:07 PM
Question: Why is my Game Key invalid?
Answer: The most common cause for this error message is a mistyped key. Please recheck each character to make sure the Game Key is entered correctly. If you are certain the key has been entered correctly and continue to receive this error message, please log into your account and submit a Billing Support ticket making sure to include all crucial information, including full Game Key and where the key was purchased.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-12-2010, 08:18 PM
Well being in closed beta let me move to open beta, i preordered from gamestop, this evening "after" im in open beta, i get a email from gamestop with my open beta key.

Now do i need to use my gamestop key now to get the preorder bonus or just wait till the last days of open beta?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
01-12-2010, 08:19 PM
Copy and pasted. And ticket opened.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
01-12-2010, 09:15 PM
I got an open beta key from best buy prior to the Jan 12th date. When I registered on the site, i entered in the key. Since this is showing in my account, I'm hoping that means once I'm done downloading that everything is ok to log in.

Otherwise, when I tried to enter it in the beta key window it said already in use.

I'm wondering if you already have the files downloaded and tried logging in with your account? Maybe you pre registered like I did and "used" your key for that, so when you actually are ready to play its set up for you?
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