Lt. Commander
Join Date: Dec 2007
Posts: 120
# 171 Still Waiting
01-29-2010, 10:52 PM
I pre=ordered mine from HMV still waiting for a key, called HMV their responce nothing to do with them!!!!!! I tell you British customer service is the pits. Opened a ticket AND sent an email tp Cryptic but nothing would have thought SOME form of reply over 12 hours from them
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 172
01-30-2010, 08:12 PM
I got mine as well but when I go to the website it says its already has been activated and It wont activate. Please help. I sent a email like it said

Dear Valued Customer,

Thank you for pre-ordering Star Trek Online from GameStop. The beta has
now ended. However to access the head-start you will need to create a
beta account. To create a beta account, please follow the instructions
below.
Step 1: Visit the Star Trek Online website at
www.StarTrekOnline.com/betacard and log into your account.
Step 2: If you have not already created a Cryptic Account you will need
to click "Register" on the Star Trek Online web site.
Step 3: Once you are logged in you will be prompted to enter your beta
key. Please enter the key exactly as show below.
Your unique beta key

If you have any questions, or need assistance with your account, please
email stobeta@crypticstudios.com</mc/compo...ticstudios.com> .

Thank you,
GameStop Customer Service
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 173
01-30-2010, 08:17 PM
Now I pre-ordered the game and followed the instructions for the lifetime membership and it won't let me select it... I dont understand why...?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 174
01-30-2010, 08:40 PM
Quote:
Originally Posted by tiefighter
I got mine as well but when I go to the website it says its already has been activated and It wont activate. Please help. I sent a email like it said

Dear Valued Customer,

Thank you for pre-ordering Star Trek Online from GameStop...
Did you play in the beta, Tie? These pre-order keys are for both the beta AND the Head Start Program. Try just logging into the game!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 175
01-31-2010, 04:57 AM
I tryed it said account error im assuming because under my account its not showing a product due to my key being fail... I sent info off to billing but sadly it says there closed today.

Gamestop is so totally fail.

Exact message I get is:

This product key is already active, it cannot be used again.

Cyber, No I missed it due to flu
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 176
01-31-2010, 05:51 AM
I have:
Activated Features
Star Trek Online - Preorder
Star Trek Online Lifetime Subscription

Hoping shipped box will have something to activate the preorder and deluxe stuff.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 177
01-31-2010, 06:05 AM
Quote:
Originally Posted by das316
I pre=ordered mine from HMV still waiting for a key, called HMV their responce nothing to do with them!!!!!! I tell you British customer service is the pits. Opened a ticket AND sent an email tp Cryptic but nothing would have thought SOME form of reply over 12 hours from them
i haven't phoned hmv yet but it sounds like i wont get a positive result and i'm till waiting for my ticket to be answered after 2 1/2 days
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 178
01-31-2010, 06:12 AM
Here's what the clever people at Atari have sent me so far (concerning not having a key)...
Dear xxxx,

Thank you for contacting the Atari online store.

We show that the product you ordered is currently out of stock.
Although we do not have an estimated arrival date, we are working to
obtain more stock as soon as possible.

Rest assured that we will not charge your credit card until the product
ships.

Unfortunately there is no available product key code.

Should there be any concern feel free to contact us.

Sincerely,

Liezel Joy C.
Atari online store
Customer Service
atarics@digitalriver.com
Email ID: 13638296

Original Message Follows: ------------------------
Atari is supposed to release a key to us when we PRE-ORDER the game so
we can activate our account for special privaleges BEFORE the game is
released on Feb 2nd.

Please sene me my key BEFORE I miss the pre-release special with
Cryptic.



On Sat, Jan 23, 2010 at 10:24 PM, Atari <atarics@digitalriver.com>
wrote:

Dear xxxx,

Thank you for contacting the Atari online store.

Sorry to hear about your experience for the product. We show that the
order number that was attempted is backordered and does not have any
items to cancel. Your credit card will not be charged for this attempted

order and no items will be delivered.



Sincerely,

Jason M.
Atari online store
Customer Service
atarics@digitalriver.com
Email ID: 13638296

Original Message Follows:
------------------------
Never received my key for STAR TREK ONLINE - and can't activate my
lifetime membership (or play the game) without it!

Never received ANY e-mail from Atari after I ordered.
Guess I won't be playing this MMO as I have now missed any chance at life-time subscription. Shame as it sounded like it might have been kinda cool.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 179 argh
01-31-2010, 10:02 AM
I ordered through Atari online, their Eu store. I received an order confirmation , refering to a mysterious additional mail that should contain the activation key. I have waited for hours but received nothing.

I tried looking for that printer icon that was mentioned on page 3 of this thread, unfortunately it is not there or I am not able to find it.

This is extremely aggravating! What's the point in purchasing a product like this onluine during a snowy sunday if you can't get going in a few minutes? I might as well waited a day and purchased it at the local store.

Atari...bah..things gone to hell after that 2600
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 180
01-31-2010, 11:03 AM
Amazon.co.uk = fail

Cancelled preorder (bye bye borg bridge officer) and cheap price (24) and reordered at D2D for 40 bleeding quid!!!!

Got this loveley headstart key and a 'click here' for the product key (no actual box to be posted), but for gods sakes why the hell are they continuing this charade, server stability is sooooo bad now, whats it going to be like on the 2nd of feb?
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