I've submitted two support tickets on this, neither of which has gotten any response. When I open the Zen Store or view my account here on the website, it currently shows 0 Zen which is incorrect. In addition, when I try to claim any of the Zen items I've purchased over the last 3 years (Say the DS9 bundle or the Collectors/Deluxe Edition items), it tells me "Unable to complete transaction: You do not have enough Zen". Lastly my Zen history here on the website is completely empty which is sadly, horribly incorrect. Can anybody assist me please?
Edit: Just for giggles, I logged into Tribble with the same account. Zen works fine there.
Edit 2: I just purchased 500 more Zen. Purchase went through, shows my balance as 500 Zen. Still can't claim any previously purchased items nor can I purchase anything with that 500 Zen.
Last edited by xaviermace86; 03-21-2013 at 08:00 PM.
Reason: More info
I provided two examples. I'm not sure what providing a complete list of every Zen item I purchased would change. Let's just go with "all of it". PWE/Cryptic finally responded to one of my tickets stating they think they fixed the issue, I'll see if that's the case this weekend.