I have been facing something similar. Every time there is an update/patch, no matter how small, it takes an exaggerated amount of time for it to download. It has been going on for me for about a month. I also play Neverwinter when bored, and their patches are quite fast, and I know its not my connection. So what gives? I have complained before, and nothing.
Downloading the latest patch, its not stuck per se, but its going at a very slow pace. The patch is 135mb and it should have taken no more than a minute or so with my connection. Its been 45minutes and all I have is 47%, thats about 1% per minute! Come on! I was going to buy me a ship today now I lost the interest. I'll go play some other non Cryptic MMO then, and waste my Money there.
Having the same issue myself. I let the patcher run all afternoon and it was showing multi gigs downloaded but no progress past 81.7 percent. Went through file verification to see if it would correct the issue but it didn't help.