Captain
Join Date: Jun 2012
Posts: 6,950
# 501
05-12-2013, 07:10 AM
Quote:
Originally Posted by stark2k View Post
I am at a lost, perhaps someone can answer this:

Yesterday I purchased the Legacy of Romulus Pack via Skrill - but not using their actual Skrill service - This is because I wanted to use a credit card to make the purchase. It allow me to use my credit card but I had to use Money Booker ala Skrill, since Cryptic/PWE would not accept direct Credit Cards payments.

"Which Baffles me"

My purchase went through, I have the transaction ID etc ... It stated I was going to get a email confirmation regarding my transaction. It is now the second day, and I have yet to receive my email confirmation.

I know they took the funds from my account, because I just checked my bank statement, yet I have yet to receive an email confirmation, this is raising some alarms.

Is anyone having this same issue?

After purchase, have you gotten a email confirmation?
Have you checked your spam filters? Also, are you sure you're checking the correct email address? The address would use the one you have on your account on the STO website.

I purchased 2 Starter Packs: one for me, one on my son's account. Both purchases sent me receipt emails to the correct addresses.

You can also verify your purchase by going to Charge Zen, above, and then clicking on the My Wallet link. That will take you to your PWE wallet. Your Pack will be listed there - along with your Transaction number and all other data.
STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
Rihannsu
Join Date: Jun 2012
Posts: 522
# 502 How to buy legacy pack?
05-12-2013, 01:46 PM
Hello today I wanted to buy the Legacy pack but do I buy it with zen or what is the method to buying the Legacy pack I have a LOT of trouble with Skrill and they will only take one of my credit cards and I pay my gold membership through my debit card with Cryptic. So how do I do it?

Please reply ASAP thank you.
Rihannsu
Join Date: Jun 2012
Posts: 308
# 503
05-12-2013, 01:48 PM
use paypal.
-Spells

|| Open Door Policy ||
| Dues Ex Mechina |
Fleet Leader

Rihannsu
Join Date: Jun 2012
Posts: 522
# 504
05-12-2013, 02:09 PM
I'm not going to use PayPal after they stole $50.
Captain
Join Date: Jun 2012
Posts: 6,950
# 505
05-12-2013, 02:19 PM
Quote:
Originally Posted by stomperx99 View Post
I'm not going to use PayPal after they stole $50.
The only way to buy either Pack is via Paypal or Skrill. Other then that you can wait for the items to come to the C-Store when LoR goes live and buy them individually there - but you won't get the Titles or Doff Pack, and you won't get the 30% discount.
STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
Empire Veteran
Join Date: Oct 2012
Posts: 908
# 506
05-12-2013, 04:43 PM
Quote:
Originally Posted by thecosmic1 View Post
Have you checked your spam filters?
Yes, no sign of it there

Quote:
Originally Posted by thecosmic1 View Post
Also, are you sure you're checking the correct email address?
I am positive.

Quote:
Originally Posted by thecosmic1 View Post
The address would use the one you have on your account on the STO website.
It is the same login info I used at the launcher which is tied to my existing email.

Quote:
Originally Posted by thecosmic1 View Post
I purchased 2 Starter Packs: one for me, one on my son's account. Both purchases sent me receipt emails to the correct addresses.
Do you have a PayPal account? or Skrill account?

I do not have neither of them. I had severe issues with PayPal so I did not select their services. I did however; used Skrill money booker services because in order to purchase the pack it forces you to do so, since I do not have an account with Skrill nor PayPal.

Quote:
Originally Posted by thecosmic1 View Post
You can also verify your purchase by going to Charge Zen, above, and then clicking on the My Wallet link. That will take you to your PWE wallet. Your Pack will be listed there - along with your Transaction number and all other data.
Oddly enough it does show up in my PWE wallet, which again, I do not use - I use Steam Wallet instead since my game runs through Steam. I guess if it shows up on my PWE wallet then its a bit of good news, I just hope there are no issues come May 21st.

However; I am still baffled that I have yet received an email confirmation - unless that was optional and you had to select that option?
Empire Veteran
Join Date: Oct 2012
Posts: 908
# 507
05-12-2013, 04:48 PM
Quote:
Originally Posted by thecosmic1 View Post
The only way to buy either Pack is via Paypal or Skrill. Other then that you can wait for the items to come to the C-Store when LoR goes live and buy them individually there - but you won't get the Titles or Doff Pack, and you won't get the 30% discount.
According to the selections, you do have to use the third party services, but not necessarily have an established PayPal account or Skrill account.

You can use your normal credit card but through their money booker services.

Since I had issues with PayPal I opted to run my Credit Card through Skrill, without having an established account with them. You are merely just using their venue to make the transaction.

Its horrible how Cryptic did this, but it may not even be them, it could be a PWE thing. However; it would have been better if the transaction would have been direct instead of tangling with a third party service.

I fail to see the reason behind this, unless PWE has investment in both PayPal and Skrill and merely providing those third party companies publicity service.
Empire Veteran
Join Date: Oct 2012
Posts: 908
# 508
05-12-2013, 05:08 PM
Quote:
Originally Posted by thecosmic1 View Post
Have you checked your spam filters? Also, are you sure you're checking the correct email address? The address would use the one you have on your account on the STO website.
Hmm? Oddly enough it is my error, my apologies to Cryptic/PWE - was soo use to using my original email tied to my Cryptic account that I had forgotten that when PWE took over everyone was forced to convert over to PWE.

I switched my original email with a new email specifically designed for my gaming info, thing is I hardly ever use it or visit it. I mainly view my main email account. LOL.

Man I am getting extremely old.

Yes, I received the email confirmation after I checked the email link to my account, its an obscure one, one I hardly ever use or visit.
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 509
05-14-2013, 09:00 AM
The FAQ was updated today:
Quote:
Q: How do I claim my Legacy/Starter Pack items on May 21st?
A:
When you purchase a Legacy or Starter Pack, your account is flagged as having purchased it. On May 21st, after Legacy of Romulus is available to patch to via your current launcher application, the Legacy/Starter pack items become claimable via the in-game C-Store (Accessible via the minimap).
For a step-by-step walkthrough of the claiming process, please check here: http://sto-forum.perfectworld.com/sh...d.php?t=676571
Q: If I already purchased a Legacy Pack prior to the new ship and costume being added, will I get the new items, too?
A:
Yes! We're happy to announce that all players who have purchased a Legacy Pack since they launched on April 18, 2013, as well as players who purchase a Legacy Pack in the future, will have the Haakona Advanced Warbird and the TOS Romulan Military Uniform included in their bundle.

Q: Are the exclusive Titles available for use on the Forums?
A:
Yes! Log into the STO website and click on the "Edit your Avatar" link. Scroll down below the default selection of avatars to see the available titles. Choose the radio button next to the one you'd like to display and click 'Submit Title' to confirm.
Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment

Last edited by pwebranflakes; 05-14-2013 at 09:09 AM.
Survivor of Remus
Join Date: Jun 2012
Posts: 8
# 510
05-14-2013, 10:33 AM
I want to know when the price changes for the legacy packs are. I'm hoping they change at the very least next month. I can't buy this pack until the 31st of april 10 days after launch. It would be a shame for the prices to be higher at that time.
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