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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 login screen
01-13-2010, 08:58 PM
For some reason my loginid and password stopped work after the latest patch. I'm getting an "unable to authenticate" message.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-13-2010, 09:40 PM
I got that for a little bit. Then it would authenticate but tell me I was not allowed to access the server at this current time for some reason. I can not get back into the game. ):
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-13-2010, 09:46 PM
Think it's down for maintenance right now.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-13-2010, 09:48 PM
The authentication server was down a little while ago. It's back up .. just waiting for the game to be up as well.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-13-2010, 10:07 PM
Ok so it's 1:04am EST and I still get "not allowed to login".. are people playing now?? seems so...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-13-2010, 10:13 PM
I'm getting the same message as you (not allowed to log in at this time).

Update: At login their message says that they are extending the server's downtime to 12:00am. That's Pacific time, so those in the east have to wait until 3:00am. Basically, the answer is that the server is still down.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-13-2010, 10:16 PM
same message here, its 10:14 are others in already?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-13-2010, 10:29 PM
No ones in. The servers are down till 12am PST now according to the launcher.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
01-13-2010, 10:40 PM
From what I can remember I think PST is -8 GMT
I believe that time zone is for British Columbia, Canada
which is 1 hour behind my time here in Alberta, guess I'll pick up testing this thing again tomorrow than
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
01-13-2010, 11:09 PM
account issue contact billing services?

I hope this is a error, i still have not been able to log in.

Just bought it on direct2drive.

SAVE THIS E-MAIL Thank you for purchasing Star Trek Online. To participate in the Open Beta you will

need the key below: Key: xxxxxxxxxxxxxxxxxxxxxxxxx
Please go to http://www.startrekonline.com/betacard and follow the listed instructions to be able to redeem your beta key to guarantee your access to the Star Trek Online Open Beta.

*** Please note: Open Beta will begin January 12, 2010 (subject to change).

You will be notified by email when the file is ready to download.

If you cannot see this key and need technical support please contact our Support Team - http://support.direct2drive.com/ I

f you need technical support with Star Trek Online specifically, please visit the Star Trek Online Support Page - http://www.startrekonline.com/frontpage -The Direct2Drive Staff
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