a friend of mine that plays star trek online can't get into the game at all. he tries to load up the login screen and the connection times out. he has redone his firewall and computer, tried port forwarding got a new wireless modem from AT&T, has tried restarting both modem and computer and still no success on getting into the game. i a, almost literally banging my head against the wall trying to figure out why he can't get into the game. i even did the nettest and that seem fine. a bit on the slow side compared to mine but fine none the less. please give suggestions as the help page is useless this far along.
i found something in the fourm that seems to be working for my buddy. if anyone has this issue try this:
"After struggling with my launcher not updating after what seemed like every update (and trying everything from port forwarding to getting a new ip), it dawned on me to try tethering my phone to my computer and update the launcher through there, and it worked. So I will try my hardest to keep this updated with the newest launcher every time mine fails to update through my home internet. Therefore I will know when there is a problem of the launcher not auto-updating, and I will also have a way to get a launcher that will work.
Latest Star Trek Online.exe as of: This link should be auto-updated