The problem is when I open Startrek Online launcher, it keep saying 'Loading, please wait' but nothing happen after I wait for several minutes. I try checking my internet connection but my internet is up and running. Try restarting my pc, then launch again the launcher but the result still same.
Someone can give me a suggestion what can I do? Please don't say to run a clean installation again coz I've been waiting badly to download this game.
I have had so many problems in the last month with my game. The worst ones are:
1. Every time I press on the mail to look at my received messages, the game freezes, and it takes about a minute for it to respond to my closing the window. I have made the mistake of opening it up while in doing one of the 'Empire Defense' dailies. I took so long for the window to close that my ship was gone before the window closed.
2. (and this is bad) My character (when I on ground) whether it is in Qo'nos or some other area regularly starts to move forward and backward and doing all sorts of things by itself.
When I am moving in space whether in sector space (where the background shows all the other players I pass by) start to jerk fastforward, freeze, or move backwards.
When I am doing a mission all of sudden this happens, but worse because it goes into an 'epileptic' seizure and jerks around all by itself and won't respond to my keyboard...won't fire weapons, won't move to where I direct it and I just wait for the other ships to finish me off. Sometimes it moves into a loop like a broken record doing the same maneuver over and over again. I am sometimes able to press 'evasive maneuver' where the ship is able to withstand the damage and escape to beyond 10km.
Well, due to this I uninstalled the game and downloaded the whole 'shebang' two days ago (that's how long it took to download) and installed the game today. Well, now I can't launch the game. I have uninstalled and installed it 3 times and it still won't launch. It gives this message: Patcher Error: "The patchclient got a message while it was on a state with no response function"....Now what does that mean?
Moreover, whilst waiting for the download I bought $100 worth of Zen and sent a message to email@example.com. Their response was that I would receive an answer in 3 - 4 working days. So what am I going to do for a week....?
Oh, and I forgot to mention that I have sent in game requests for help about the above problems/bugs in the game before taking the decision to uninstall the game and download the game for reinstallation. And for good measure doubled my bandwidth yesterday.