Lt. Commander
Join Date: Dec 2007
Posts: 120
# 21
01-15-2010, 12:17 PM
It is my preorder key (ordered the collectors edition - have reciept). Who is CS? (Cryptic Studios?)

Thank you for your help. Means a lot.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 22
01-15-2010, 12:50 PM
im guessing he means Cryptic Support maybe? or Customer Service?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 23
01-15-2010, 01:21 PM
I have the same issue. I pre-ordered and have the beta key but it tells me that the beta key has already been activated and cannot be used again. It was not applied to my account because I am fairly sure I wasn't logged in to my account when I submitted the key at www.startrekonline.com/betacard. What can I do to fix this? Any help is appreciated.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 24
01-15-2010, 02:04 PM
PLEASE flag my account too. Ive had the same problem with my key also.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 25
01-15-2010, 02:23 PM
I'm having the same issues, I received my key from the eurogamers website, I activated it, and downloaded the client.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 26
01-15-2010, 02:51 PM
All 3 of you should now have access. Same disclaimer appies about getting your pre-order key issues sorted with customer service though.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 27
01-15-2010, 03:37 PM
I enter my username and password and it tells me:

"You do not have permissions to view the launcher"

Can someone please help me get this resolved?

Thanks.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 28
01-15-2010, 06:01 PM
So my account wasn't flagged? It was the same type of problem only I got my key from FP .
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 29
01-15-2010, 07:51 PM
Quote:
Originally Posted by coderanger
Ozerati, you seem to have gotten your key sorted earlier this morning. Josh211a, nannerslug, TheSmokingMan; none of you have open beta or pre-order keys applied to your accounts. You will need to do this before you can access the launcher.
coderanger: I tried to apply my beta key to my account but it says that the key has already been used. I'm thinking that maybe I too wasn't logged in when the key was used (why you are able to use a key without being logged into an account I have no idea). I sent in a trouble ticket, but so far haven't received a response. Any help you can provide would be appreciated.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 30
01-15-2010, 08:05 PM
I got a free beta key from CVG and set my account with Cryptic then download...

It took long long time to completed the download and I excited to see what happen...

In the end I was told that I do not have the permission to launcher? What is the problem? Help would be appreciate. Thanks
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