I also made the error of following the instructions on the STO Beta page BEFORE I read the Beta Key card and I entered my key and downloaded the game without being logged into my account. Now, when I try to enter my Beta Key on my account, it says that the Key is already in use.
I really think that it would help to put the Beta Key card text on the Beta page, just to let people know that they have to create and log into an account BEFORE entering their Beta Key information.
Now I am stuck with no way to get into the Beta, and I am not going to buy another preorder (If I can even FIND one.)
I agree the routing of how to apply the beta key is a bit haphazard. I was so excited that I didn't even realize the mistake until it was to late and now I'm stuck waiting to see if Cryptic will help me out.
I whole heartedly agree; I understand how the problem happened but I can't fix it because the key is "in use". There is no reason why you should be able to apply the beta key to nothing. That entire page shouldn't even be seen until your account is created and you're "logged in". Whats the point honestly? This marks day 4 for me in the great "wait".
Ozerati, you seem to have gotten your key sorted earlier this morning. Josh211a, nannerslug, TheSmokingMan; none of you have open beta or pre-order keys applied to your accounts. You will need to do this before you can access the launcher.
CodeRanger what is going on with my account...same message and I received my beta key from ordering the CE from Gamestop
I'm having the same problem. I got my open beta key from Massively on Jan 12, went through the registration process on this site, and was directed to download the client after that. The login app obviously recognizes the name and password I type in as legitimate, because if I type in an incorrect name or password, it gives a different message.