I made the error of following the instructions on the STO Beta page BEFORE I read the Beta Key card and I entered my key and downloaded the game without being logged into my account. Now, when I try to enter my Beta Key on my account, it says that the Key is already in use.
I really think that it would help to put the Beta Key card text on the Beta page, just to let people know that they have to create and log into an account BEFORE entering their Beta Key information.
Now I am stuck with no way to get into the Beta, and I am not going to buy another preorder (If I can even FIND one.)
You account is flagged for open beta now. Make sure you put in a billing support ticket to get your pre-order key sorted out so you get the bonuses.
I have the same problem- except i have already put in my Beta-Key, and when i try to do it again it says its in use (so obviously i've used it on this account), and it says that i dont have permission.
Can you please PM me your key so I can check on where it went?