Career Officer
Join Date: Feb 2013
Posts: 207
Up until a few moments ago I was playing STO and then I attempted to change characters only to be kicked off and then told Unable to Authenticate, when I checked my account here on the site it said I no longer had a subscription, but I recently BOUGHT the Lifetime subscription
Ensign
Join Date: May 2013
Posts: 2
# 2
05-27-2013, 09:54 PM
Been a lifetime member since day one - same thing happened to me. Send a email but - lets see jhow long it takes to get back online.....
Career Officer
Join Date: Oct 2012
Posts: 46
# 3
05-27-2013, 09:55 PM
Quote:
Originally Posted by stellar333 View Post
Been a lifetime member since day one - same thing happened to me. Send a email but - lets see jhow long it takes to get back online.....
same to me mine wont let me in
Career Officer
Join Date: Feb 2013
Posts: 207
# 4
05-27-2013, 09:57 PM
I dunno what happened but it finally started
Career Officer
Join Date: Oct 2012
Posts: 46
# 5
05-27-2013, 10:00 PM
[Subscriptions
Subscribed For: 0 Day
Subscription Status: Inactive this was up to like 400 just the other day
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 6
05-27-2013, 10:01 PM
The account server was down for a brief moment. This should now be resolved.

Edit: If you sign out and back in, you should see your subbed days again -- if not, give it just a few this is just a side-effect of it coming back up. Your info is not lost

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment

Last edited by pwebranflakes; 05-27-2013 at 10:08 PM.
Empire Veteran
Join Date: Jun 2012
Posts: 7
# 7 Unable to Authenticate
05-27-2013, 10:03 PM
So, I read a few threads, all saying it was fixed.

Mine is not. I can't log in to any Cryptic game, and all my games show me as being inactive under subscriptions with zero days.

I have over 1000 day in both Champions and Star Trek, I am LTS in both of those games. I am also a Hero of the North in Neverwinter.

Can't seem to play any Cryptic game right now...so, what do I need to do?
Ensign
Join Date: May 2013
Posts: 1
# 8
05-27-2013, 10:08 PM
im having the same issue as well and i cant seem to get into my subcripston management ether it says it will send the email over but never does yet my email is still all the same and stuff
Ensign
Join Date: Mar 2013
Posts: 1
# 9 my account seems to be gone
05-27-2013, 10:17 PM
I think I got hit with the same problem, and everything is gone I'm freaking the F' out right now that was years of work I hope to the Prophets that is only a temporary problem
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