Thank you SO MUCH for your patience during this outage.
We have isolated the hardware failure and we are slowly bringing back all services, step by step, to ensure there are no more unexpected networking hardware issues.
The portal-wide beta test launch of a new game (Neverwinter) on our network is an extremely exciting time for us and we thank you again for your continued patience and support as we work out the issues during this testing period. Be assured that we are absolutely committed to launching an excellent game while maintaing our current network of games, and would like to thank all of our committed players during this time.
We'll have new hardware in place and us up, shined and secure, soon as we can. Thank you for being amazing, supportive players and helping spread the message while we get things resolved. We will keep you up to date as the situation progresses.
The Perfect World and Cryptic Team
Brandon "BranFlakes" Felczer | Community Team Lead for Perfect World Entertainment
Follow STO on Twitter: @trekonlinegame | "Like" STO on Facebook
Follow me on Twitter: @PWE_BranFlakes If you wish to speak to someone on the community team, please file a "Forums and Website" support ticket here.