Lt. Commander
Join Date: Jun 2012
Posts: 133
# 11
05-03-2013, 06:18 AM
Quote:
Originally Posted by srspells View Post
not likely as each game is hosted through different servers, but what the client was the issue as its the launcher, if launcher goes down so does all the games as its just a clients acess to the game.
-Spells

1) They are the same data centers
2) They have shared resources
3) They share a common networking set(Login authentication)
Starfleet Veteran
Join Date: Jun 2012
Posts: 2,499
# 12
05-03-2013, 06:26 AM
Neverwinter very much CAN overload STO. They're hosted together, they share a chat server (custom channels go to all Cryptic games and can even be reached outside the games), patch server, and account server. That's more integrated than, say, two different domains in the same data center, which itself is a situation where one site can cause an outage on the other.


99.999% is rare for server hosting, generally attained by multicast redundancy which is not feasible for real time applications and not cost feasible for most others. Three nines is considered beyond outstanding for real time applications, including MMOs and other game servers. Counterintuitively, the few MMOs capable of that kind of uptime are not the biggest names, but the smallest - largely unmaintained by their dwindling development teams but not yet abandoned by their players, going months or years without patches and neglecting regular maintenance until the server crashes or dies.


I mean, an extended surprise downtime is frustrating to all involved, especially those affected during peak hours, but let's not use silly and unrealistic standards to judge it.

Last edited by hevach; 05-03-2013 at 06:33 AM.
Lieutenant
Join Date: Jul 2012
Posts: 46
# 13 Really?
05-03-2013, 10:03 AM
So this came off the Neverwinter Site...its one of the first things you see on thier board..

http://nw.perfectworld.com/news/?p=880781

Has the STO team offered and explanation?
Captain
Join Date: Jun 2012
Posts: 990
# 14
05-03-2013, 10:12 AM
Quote:
Originally Posted by avertyoureyess View Post
So this came off the Neverwinter Site...its one of the first things you see on thier board..

http://nw.perfectworld.com/news/?p=880781

Has the STO team offered and explanation?
http://sto-forum.perfectworld.com/sh...d.php?t=651451

Pretty much the same thing, right there in the news network forum.
Exploration suggestions thread - give it a read

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Ensign
Join Date: Feb 2013
Posts: 7
# 15 Comment on 5/2 outage
05-03-2013, 10:42 AM
To Bandon and his peers:

I was one of the players that unexpectedly got severed from the game due to the outage on 5/2. As I also have a position in the IT field I am familiar with the issues in a client/server model.

I want to say that I have been VERY impressed at both your service availability and the response time of your team in light of the issues you are presented with on a daily basis. I am also amazed that they do not happen more often given the size of the population that is pounding your server farm every minute of every day.

If I were given the chance to grade your performance I would say A+ guys!

Thank you for your continuing efforts to keep the game growing and moving in new and interesting ways.

Randy Wood
AKA Jacob Wood@woodtrandy in game
Career Officer
Join Date: Jun 2012
Posts: 1,016
# 16
05-03-2013, 11:06 AM
Seriously?

C'mon. I think the phrase "S**t happens" applies here. Unexpected things happen in life. It just does. I'm just glad that they were able to fix the problem in a timely manner, and I'm sure they would want to prevent any future such occurrences from happening. After all, it is bad for business if being able to play became very unreliable. But seriously, why should they have to give a detailed explanation as to exactly what steps they are doing to prevent this in the future. Pretty much a waste of their time. They will just implement it and move on. And so should we.
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Career Officer
Join Date: Jun 2012
Posts: 1,659
# 17
05-03-2013, 11:19 AM
Quote:
Originally Posted by woodrandy View Post
To Bandon and his peers:

I was one of the players that unexpectedly got severed from the game due to the outage on 5/2. As I also have a position in the IT field I am familiar with the issues in a client/server model.

I want to say that I have been VERY impressed at both your service availability and the response time of your team in light of the issues you are presented with on a daily basis. I am also amazed that they do not happen more often given the size of the population that is pounding your server farm every minute of every day.

If I were given the chance to grade your performance I would say A+ guys!

Thank you for your continuing efforts to keep the game growing and moving in new and interesting ways.

Randy Wood
AKA Jacob Wood@woodtrandy in game
+1 (Although this particular outage didn't affect me as BOTH my desktop and Laptop died - within 2 days of each other too - so I haven't been able to do anything at home - and yes, I'm posting this from work during a break; but as a IT professional myself, and someone who's played a lot of MMOs; Cryptic in general has had a very good record of keeping their games up, running and available for the majority of their players.) 100% uptime is a myth; and unexpected hardware failures (that sometimes also take out the backups) do happen. There is no such thing as 'fail-proof' hardware.

Me? I hope to be back up and running in STO by the end of next week at the latest (assuming none of the parts I want for my new system are backordered.)
Formerly known as Armsman from June 2008 to June 20, 2012 http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91861979000&dateline=  1340755546
PWE Drone says, "Your STO community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
Captain
Join Date: Jul 2012
Posts: 714
# 18
05-03-2013, 11:53 AM
I would also like some detail as to the problem and its solution and or steps to prevent it in the future.
Lt. Commander
Join Date: Jun 2012
Posts: 105
As long as it doesn't reveal any top seekrit/proprietary info, can Cryptic post what happened to cause the May 2 huge outage? Information will go a far way to calm game deleting rage, especially if it was something like a transformer blowing that was completely out of Cryptic's control. In fact, posting a quick breakdown of what caused any outage or major game error, if known, would be appreciated by the community. We would probably reduce shouting for more servers/more bandwidth/keep NW, CO, STO servers separated if we knew those issues weren't factors.
"Susse-thrai" had been the name bestowed upon her, half in anger, half in affection, by her old crew on Bloodwing; the keen-nosed, cranky, wily old she-beast, never less dangerous than when you thought her defenseless, and always growing new teeth far back in her throat to replace the old ones broken in biting out the last foe's heart.
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Starfleet Veteran
Join Date: Jun 2012
Posts: 728
# 20
05-03-2013, 12:01 PM
Quote:
Originally Posted by kintisho View Post
I would also like some detail as to the problem and its solution and or steps to prevent it in the future.
Why? They told us it was a hardware failure already. Do you want the exact part and model number of what went poof? There isn't really much you can do to prevent hardware failure, event at home. Sometimes stuff just breaks.
http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91851990000&dateline=  1341951426
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