I have the exact same issue at the same time. I called tech support at the place I bought my computer. Then i tried tech support at Nvidia. Then after trying 4 different drivers, reloading directx several times, I swapped to my old video carda 560TI. Problem still the same. I have ran many malware checks. everything works perfectly except Star Trek Online. I haven't slept for over 30hours trying to fix this on my end.