Just curious.. But didn't they mention new hardware being installed. You know new meaning better performance, load and game play right? Or did you mean new like booted STO with a TIMEX Sinclair 1000 system or maybe one of them Heath Kit or Radio Shack Science Kits. Seriously upgrades are meant to make things better not worse. I do this for a living and can tell you that either you didn't upgrade anything or your network engineers need to be replaced.