I'm waiting. My experience has been that to run a business, you need paying customers. Somehow, while I see the continuation of the Star Trek legacy in MMO format as one hell of an accomplishment, I don't perceive it as being an altruistic venture on the providers' behalf.
Originally Posted by txn8v
I doubt there are all that many people out there that are FTP that NEVER buy anything from the C-store.
I have spend many a real coin contributing to Cryptics bank accounts.
You're actually supporting my position here. Whether you're a subscriber or you purchase ZEN, you're still giving them money, which they in turn need to keep the server room's power and cooling on. My hypothetical said that if no one PAYS, no one plays ("pays" in any regard).
And I'm not even one of the complainers! I just want STO to succeed, and understand the simple business principle of "we're in it for our customers". Not consumers, but customers. Which, again, you are.
Bran...this is not good. As I discussed the communications person on FB (since the initial crashes were only being posted there) LoR is a tremendous undertaking. I, along with hordes of other real 1000+ day players and lifetime members such as myself are attempting to balance support with frustration and fear. With LoR coming, the issues going on are creating an image of complete instability. I know personal friends in game and IRL that are planning on returning to STO in 12 days for launch...I anticipate a lot of player returning to check out the new u/i, re-finished Drozana station, and of course the Romulan stuff...but it's been nearly daily now...combined we're talking at least 1.5 days of down time. The devs propagate fixes and then it all crashes or we have these emergency issues. It's player like us who try and keep things positive, remain supportive, and try and minimize the exodus of players that has been going on. Published or not, we all know the numbers are down...but even our patience gets worn thin. This makes it really difficult for us to stay positive and talk to players about why they should remain and not go back to WoW. I don't want what happened to CoH/CoV to happen here. None of us vested/invested players want that. So while you try and manage things, perhaps the week leading up to LoR's launch, you
Should announce an extended down time of 48 hours. Take everything down and make it right, actually fix the problems going on, be the GOTY that you are supposed to be, the GOTY you won for a reason. Players understand server problems but what's happened really had been quite ridiculous and unacceptable. There is still buzz all over the Internet and CNET about EA's disaster with Sim City's reboot, with even the games creator speaking out against EA and Maxis. This is not the sort of publicity STO/Cryptic/PW needs. You only get to launch something once...if you guys screw this up, we all suffer. Please try and remember that people talk crap because their frustrated, but these same people completely count on you guys and your ability to be stable...this is a great game, IMO, the best MMO created, and I don't want to lose something I am so personally invested in...a lot of hours have gone into gear and sets...prior to the F2P and Rep systems...please, just don't screw this launch up...we are all counting on this to bring the numbers back, to get large fleet and more tier 5 fleets and reduced load times for STF's because players are back and running events. Please do whatever it is you need to do to get this right.
For the player whom said that I would be affected by the mindless drones of complainers lol I say the "I shall resist you with my last ounce of strength!" ~Capt Jean-Luc Picard
I am a relatively new player, but I am also a lifelong trekkie, and I say this, I agree, we DO depend on you to keep the server up and we DO depend on you to keep it up to date, but that in mind, you need a new server for BOTH STO and NW. I have played NW and it has potential, granted it is not my kind of game at the moment. However with the looming launch of LoR, having NW and STO on the same server is a VERY bad idea the server WILL NOT be able to handle the strain no matter how much, or how well, you patch the games. I am thinking of starting a petition to send to PW for them to spring for a brand new server for STO and NW, but if you can already afford it, DO IT for the sake of STO, for the sake of NW and for the sake of CO. If you need to shut the games down for a week to do the transfer, DO IT! Trust me it'll be safer to do THAT then to kill your reputation.