After a really long waiting, the customer service (billing service) finally gived a short answer.
I get my stipend (and nothing more) and some requested answers about the dates of the stipend's payments, but I am very displeased with the long delay about the paymend and the delay of the tickets... And not getting any compensation because the fail to delivery the stipend with this huge delay. Aside other serious problems with the launch of LoR and the sea of bugs and exploits in Neverwinter.
Yep, I too am missing the May payment; and I can't say i received any double payments to my account. I haven't spent any of my Zen for at least 3 months now, so I do know the balance didn't change in May... and now, we are into the month of June. So, what gives??? I turned in a ticket and received the automated response via email. And yes, I am a lifetime subscriber.
In fact I have a few friends who subscribed this month or a few weeks ago who have yet to recieve theirs as well. Is this bugged or something? I typically recieve mine late in the month...and have gotten nothing for may. :|
We're pleased to report that the stipend delays we reported in this thread have now been resolved! All delayed stipends have been granted, and the stipend granting process is once again automatic.
While we worked on granting delayed stipends, some players may have received duplicate grants. Here are a few important notes regarding duplicate stipends:
If you received one extra stipend in April, you will not be granted your May stipend. If you have already been granted your May stipend, then you will not receive your June stipend.
If you received two extra stipends in April, you will not be granted your May or June stipends. If you have already been granted your May stipend, then you will not receive your June or July stipends.
Some users may experience a delay of several days on the next stipend they receive after the skip.
Thanks again for your patience as our programmers worked on this resolution. With the above steps, all players who are eligible to receive stipends (Gold Members) will get the appropriate amount of promotional ZEN - you just might have gotten it a little earlier.