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Survivor of Romulus
Join Date: Jun 2012
Posts: 221
# 101
06-01-2013, 06:44 AM
After a really long waiting, the customer service (billing service) finally gived a short answer.

I get my stipend (and nothing more) and some requested answers about the dates of the stipend's payments, but I am very displeased with the long delay about the paymend and the delay of the tickets... And not getting any compensation because the fail to delivery the stipend with this huge delay. Aside other serious problems with the launch of LoR and the sea of bugs and exploits in Neverwinter.
PW/Crypt can't make more KDF Content?
Career Officer
Join Date: Jun 2012
Posts: 1,769
# 102
06-01-2013, 07:54 AM
Did not recive May's stipend. I havent spend any of it for a few months, so i know what my total is.

Sending a ticket.......for all that will do.

Seems like a contact breach? Unless they cough it up for those who didn't get it.
Join Date : September 2010. Boldly going forward because Cryptic forgot reverse.
I am currently unsupervised, anyone who knows me will tell you that this will most likely lead to trouble. =3
Cryptic, I'll take your fancy T6 Ships and blow them out of the star's with my mighty T5 Vor'Cha!
Ensign
Join Date: Jun 2012
Posts: 21
# 103
06-01-2013, 02:15 PM
I also did not receive my May stipend. I sent a ticket and have gotten no response.
Ensign
Join Date: Jun 2012
Posts: 2
# 104
06-01-2013, 07:38 PM
Yep, I too am missing the May payment; and I can't say i received any double payments to my account. I haven't spent any of my Zen for at least 3 months now, so I do know the balance didn't change in May... and now, we are into the month of June. So, what gives??? I turned in a ticket and received the automated response via email. And yes, I am a lifetime subscriber.
Career Officer
Join Date: Jun 2012
Posts: 169
# 105 Where is my stipend?
06-02-2013, 12:24 PM
In fact I have a few friends who subscribed this month or a few weeks ago who have yet to recieve theirs as well. Is this bugged or something? I typically recieve mine late in the month...and have gotten nothing for may. :|
Join Date. Dec 2007
The Original Novastar
Career Officer
Join Date: Jul 2012
Posts: 4,541
# 106
06-02-2013, 12:40 PM
Hope this answers your question.

Quote:
Originally Posted by pwebranflakes View Post
Hi Captains,

We're pleased to report that the stipend delays we reported in this thread have now been resolved! All delayed stipends have been granted, and the stipend granting process is once again automatic.

While we worked on granting delayed stipends, some players may have received duplicate grants. Here are a few important notes regarding duplicate stipends:


If you received one extra stipend in April, you will not be granted your May stipend. If you have already been granted your May stipend, then you will not receive your June stipend.

If you received two extra stipends in April, you will not be granted your May or June stipends. If you have already been granted your May stipend, then you will not receive your June or July stipends.

Some users may experience a delay of several days on the next stipend they receive after the skip.


Thanks again for your patience as our programmers worked on this resolution. With the above steps, all players who are eligible to receive stipends (Gold Members) will get the appropriate amount of promotional ZEN - you just might have gotten it a little earlier.

As always, if you have any questions or concerns, please file a billing ticket at http://support.perfectworld.com.

We'll see you in-game!

-The Cryptic Studios Team
# 1 Stipends (5/9/13 Update and Information Regarding Extra Stipends
Captain
Join Date: Jan 2013
Posts: 4,692
# 107
06-02-2013, 12:45 PM
Quote:
Originally Posted by sopwithsnipe View Post
that's for last month... see the 5/9/13?
Career Officer
Join Date: Jul 2012
Posts: 4,541
# 108
06-02-2013, 12:51 PM
Anyone that received extra stipends will not get anymore until the appropriate length of time has passed. As the post states there are people that will be affected by delayed stipends even in July.
Starfleet Veteran
Join Date: Feb 2013
Posts: 89
# 109
06-02-2013, 01:04 PM
Quote:
Originally Posted by ursusmorologus View Post
that's for last month... see the 5/9/13?
Its only 2 days into this month thats less than 30 days. The info is going to be exactly within date for most people affected.
Ensign
Join Date: Oct 2012
Posts: 5
# 110
06-02-2013, 07:41 PM
I resubscribed earlier in May and I have not yet received my stipend. I put in a ticket over a week ago and have not gotten a response back.
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