The gold sub cleared my bank on 5/24 and 17 days later, I still don't have it. I emailed them about it 7 days ago and they haven't bothered to reply. Hands down the worst customer service that I have encountered in a game.
If you contact Customer Service - Billing they will get back to you. Something happened with the Stipend program where some people recieved 2 or 3 times what they should have gotten. PWE suspended the service while they sort through who got what and then to figure out how to fix it. They told me that I will be getting my stipend in July.