Go Back   Star Trek Online > Feedback > C-Store, ZEN, and Promotions
Login

Closed Thread
 
Thread Tools Display Modes
Ensign
Join Date: Sep 2012
Posts: 20
# 171
06-13-2013, 11:53 AM
My fleetmate said that he sent a ticket, and eventually received an e-mail saying that, according to their records, he had received a stipend backpay from the error which as not in fact the case. When he pointed out their error, they said they were sorry and closed the ticket but he still has not received his stipend.

So I think the only thing we can do is post here and hope they fix the issue eventually.
Career Officer
Join Date: Jun 2012
Posts: 107
# 172
06-13-2013, 12:14 PM
Yeah good look guys, the customer service in this game is the worst I've ever experienced.

One Year and Three months waiting for Fleet Galaxy X - "Technical Difficulties" Since 8th Feb 12.
Landmark Technical Difficulties Dates: 13/01/12 - 8/11/12 - 14/11/12 - 14/12/12 - 26/04/13
Career Officer
Join Date: Sep 2012
Posts: 3,507
# 173
06-13-2013, 12:21 PM
Quote:
Originally Posted by wast33 View Post
any idea of what one can do while being not able to file tickets, except of posting here?
File a complaint withe the Better Business Bureau. It's free to file a claim. Take note of what Cryptic's overall score is there. You're now seeing why they have such a low rating.
Quote:
Originally Posted by thecosmic1 View Post
Anyone calling Valoreah a "Cryptic fanboy" must be new to the forum.
Quote:
Originally Posted by jaguarskx View Post
The cost of actually commissioning an artisan to make a real physical model of my starship using 1 pound of 14k gold will probably cost less than creating a "gold ship" in STO.
Career Officer
Join Date: Jun 2012
Posts: 1,290
# 174
06-13-2013, 12:24 PM
Quote:
Originally Posted by valoreah View Post
File a complaint withe the Better Business Bureau. It's free to file a claim. Take note of what Cryptic's overall score is there. You're now seeing why they have such a low rating.
thx for the link. i'll may do that.

Klink: House of Beautiful - J'Luc/Rom: Lag Industries - D'Waste/Fed-Sci: Lag Industries - IAM
Join Date Hoster: Dec 2011 - Join Date Symbiont: 1403 A.D. and not a dull moment
PvP improvements, since 2010 lol
/50+ Fleet-, Lobi- and Lockboxships=unreclaimable trash
Lt. Commander
Join Date: Oct 2012
Posts: 109
# 175 Give Me My Monthly Zen
06-13-2013, 12:25 PM
I would send a bug report but it cant connect or something when I hit submit it says it cant connect. SO Here you go I am not receiving my monthly stipend. Yet another bug for a paying customer. This is awesome.
Career Officer
Join Date: Jun 2012
Posts: 1,290
# 176
06-13-2013, 12:26 PM
*merge/mod ninja'd*

Klink: House of Beautiful - J'Luc/Rom: Lag Industries - D'Waste/Fed-Sci: Lag Industries - IAM
Join Date Hoster: Dec 2011 - Join Date Symbiont: 1403 A.D. and not a dull moment
PvP improvements, since 2010 lol
/50+ Fleet-, Lobi- and Lockboxships=unreclaimable trash

Last edited by wast33; 06-13-2013 at 01:18 PM.
Lt. Commander
Join Date: Oct 2012
Posts: 109
# 177
06-13-2013, 12:31 PM
Well I guess I'll join in on this thread since I'm not receiving my stipend as an LTS, and cant submit tickets we'll see if they do anything to fix it as they are currently stealing from us.
Lt. Commander
Join Date: Oct 2012
Posts: 109
# 178
06-13-2013, 12:32 PM
I'll consider this theft if not fixed promptly and take appropriate action

Well after the hr and half trying to long in and now the Zen issue. I just don't have any motivation to play today maybe it'll come back later. My wallet is officially closed to PW.

Last edited by darkhorse281; 06-13-2013 at 12:42 PM.
Rihannsu
Join Date: Jun 2012
Posts: 492
# 179
06-13-2013, 12:38 PM
Is there a reason that stipends can not be listed somewhere in our zen accounting page?
New home of the Romulan Republic.
I have an idea for what Season 11 should be; Season 11: The Big Bug Fix.
I have not been able to read my bug tickets in over a year, not even the tickets about not being able to see my tickets.
Career Officer
Join Date: Sep 2012
Posts: 3,507
# 180
06-13-2013, 01:21 PM
Quote:
Originally Posted by darkhorse281 View Post
I'll consider this theft if not fixed promptly and take appropriate action
Theft is a bit harsh. Not delivering what was agreed upon would probably be more accurate.
Quote:
Originally Posted by thecosmic1 View Post
Anyone calling Valoreah a "Cryptic fanboy" must be new to the forum.
Quote:
Originally Posted by jaguarskx View Post
The cost of actually commissioning an artisan to make a real physical model of my starship using 1 pound of 14k gold will probably cost less than creating a "gold ship" in STO.
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 02:57 AM.