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Starfleet Veteran
Join Date: Jun 2012
Posts: 650
# 411
06-30-2013, 09:23 AM
If you guys are suspecting you did not get your zen, i encourage you to put in a ticket. I put one in got the standard response yesterday. I replied requesting them to look into my account and confirm i was double credited a couple months ago.

Today I got 500 zen put in my account. My anniversary date is the 28th.

If the automated payments are running a couple days late systematically then you guys might just keep monitoring your accounts to see if it posts late. If you get yours late post here too so we can track this and provide some calm to the forums.
Career Officer
Join Date: Oct 2012
Posts: 269
# 412
06-30-2013, 01:42 PM
Quote:
Originally Posted by pwebranflakes View Post
Quoting myself. Please see yellow text.



Also, please note this thread: http://sto-forum.perfectworld.com/sh...d.php?t=770891

If you have not been charged for your subscription (check to make sure your bank has hard posted the charge and it's not in "pending"), that could be a reason for your stipend not being given.

Cheers,

Brandon =/\=
Hey Brandon now that I know you read this thread...., I have filed tickets on everything from missing items to missing mail to now missing Zen. All I get is the standard reply and the closed resolution but nothing has been resolved. My toon is still missing bound Purple Doff officers my Zen is missing and so is my mail. To further compound the problem the launcher is broken again so I can't get in to see if anything has been done about it.

Do you understand how incredibly frustrating this is?
Ensign
Join Date: Sep 2012
Posts: 20
# 413
06-30-2013, 02:58 PM
Just to say that I still haven't had any Zen since April, and have another issue.

Star Trek Online website says that my account is inactive and my progress has been frozen at 650 days for weeks, even though I paid June 5 and have been able to play without any problem. So not only have I not received any Zen, but I've lost about a month's credit to my veteran rewards. I'd been keeping track of my milestones, and I should hit 700 around my birthday in one month, not 50 days.
Career Officer
Join Date: Oct 2012
Posts: 22
# 414
06-30-2013, 10:26 PM
I never received a double stipend, and so far I have not received my June stipend. Things seem to not be running as normal. the last stipend I received was my may stipend of 500 zen.
Lt. Commander
Join Date: Sep 2012
Posts: 100
# 415
07-01-2013, 02:00 AM
To provide a bit of a counterpoint to most of this thread, I submitted a ticket through the support system last night saying I thought I had missed my stipend, and exactly half an hour later I got a reply apologizing for the delay and telling me it had been corrected. Logged in to find indeed it had been.

...and I didn't even expect the support website to work in the first place, hehehe.
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Lieutenant
Join Date: May 2013
Posts: 44
# 416
07-01-2013, 08:13 AM
Quote:
Originally Posted by flatmatt View Post
To provide a bit of a counterpoint to most of this thread, I submitted a ticket through the support system last night saying I thought I had missed my stipend, and exactly half an hour later I got a reply apologizing for the delay and telling me it had been corrected. Logged in to find indeed it had been.

...and I didn't even expect the support website to work in the first place, hehehe.
Yet with me it took 10 days to get a reply that I've gotten all my stipends and the list even showed I still hadn't been paid June's a week after it was due. As of this morning (now July) still no June stipend.
Lt. Commander
Join Date: Jul 2012
Posts: 112
# 417
07-01-2013, 08:32 AM
finally after 14 days 4 copies of the same automated mail and a request for a refund my stipend got paid and I did get an apollogy.
I hope this doesn't happen again when my next stipend its dued (2 weeks btw)

there is still hope.......
Ensign
Join Date: Jun 2012
Posts: 9
# 418
07-01-2013, 08:53 AM
Coming up on almost a week since the generic reply and my response to it with no more word from support.

Additionally I unsubbed today (was always my plan to just sub for a month or two) and my number of days subscribed instantly reset back to 332 from 342 so I'm left thinking something is seriously screwed up with either my account or Cryptic's systems and therefore I really can't see myself ever paying them for a subscription again.

Luckily the zen purchasing stuff seems to be on a different system as it seems a lot more reliable.

Cryptic really needs to get on top of its support systems issues, it's not doing the companies reputation any favours.
Career Officer
Join Date: Jul 2012
Posts: 10
# 419 thread saved
07-02-2013, 01:41 AM
Still nothing! The total disregard is pretty annoying! *** Just for the record; I saved the entire thread so it can't be gone at some point all of a sudden..
Career Officer
Join Date: Oct 2012
Posts: 269
# 420
07-02-2013, 08:45 AM
Here it is July....I am unable to play this morning because the site is down again. My Zen is at "0" and my interest in the game is going that way too... So much so, I just went and purchased the new X-Box 360 game Star Trek based on the Movie Into Darkness. In the very least I can play this when I want.

I have been here for a very long time I have supported the game with my money. I used to enjoy the game....Kerrat being my favorite. Content went away and the grinds set in. That is not fun to run these same missions over ad nauseum to get some trinket. Stop nerffing all the skill sets because you want to hawk some uber new weapon or sell a damn lock box with a .4% chance of getting something. I prefer to spend $50.00 in the C-store and KNOW that my money is going to earn me a ship.

Instead of lock boxes make these fools go to DS9 and gamble for latinum to purchase ships at the DABO tables. At least that would be cannon. I personally hate the direction you guys have taken the game. Next thing you know the Klingons will want back into the Federation too...

So to recap...

Mail lost in a trasnporter beam
Purple Doffs AWOL [Absent With Out Leave]
Zen stipends with held for a still unknown reason over 120 days now
Contact with Starfleet lost.... [complaint tickets ignored or robo responsed]
game launcher down again....has been for a week now for me

**Captains Log Supplemental** -McCallister Out-
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