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Starfleet Veteran
Join Date: Jun 2012
Posts: 650
# 471
07-05-2013, 08:57 PM
Quote:
Originally Posted by pwebranflakes View Post
Quoting myself. Please see yellow text.



Also, please note this thread: http://sto-forum.perfectworld.com/sh...d.php?t=770891

If you have not been charged for your subscription (check to make sure your bank has hard posted the charge and it's not in "pending"), that could be a reason for your stipend not being given.

Cheers,

Brandon =/\=
Brandon, I would like to echo others calling for a ledger of zen recived via stipend. It would simplify this and probably quell some unnecessary frustrations. Could it be added to our account info from website similar to that gift zen and purchased zen?
Career Officer
Join Date: Jun 2012
Posts: 6,444
# 472
07-06-2013, 05:38 AM
What I would settle for is for stipend ZEN to either be picked up:

Via an Exchange-style tab.
Via a Foundry tip slot.

Heck, rather than have it bundle up around days when people started playing (end/beginning of the month in many cases), howabout THIS:

30 day cooldown power that mints refined dilithium worth whatever the going rate is for 500 ZEN with. Heck, that would probably be better for the economy.

Just tune the ability so that it can be no less than 50,000 dilithium (regardless of the rate, meaning that if dilithium dips below 100 per ZEN, you just got bonus ZEN).

Buy ZEN with it and you get your 500 ZEN.

Should also make Cryptic's books (and support) much easier since this phases all ZEN into being purchased. And support is easier since it's user-triggered.
Empire Veteran
Join Date: Nov 2012
Posts: 2
# 473 Stipend still not solved for me
07-06-2013, 05:42 AM
Despite what Cryptic says, the stipend issue has not been resolved for me. I didn't receive my free 500 zen points for may and june (my day is 24th-25th), posted a ticked but no answer so far, only an automated response.

Look, I'm trying to be polite, but I'm a lifetime user who also bought a Legacy Pack and spent even more with zen. As a costumer, I have the right to complain and to demand an answer. I paid for those zen with the lifetime signature!!!! Profit is all nice but with honest business, don't you think?
Ensign
Join Date: Sep 2012
Posts: 6
# 474
07-06-2013, 12:37 PM
Quote:
Originally Posted by pwebranflakes View Post
Quoting myself. Please see yellow text.



Also, please note this thread: http://sto-forum.perfectworld.com/sh...d.php?t=770891

If you have not been charged for your subscription (check to make sure your bank has hard posted the charge and it's not in "pending"), that could be a reason for your stipend not being given.

Cheers,

Brandon =/\=
Problem is that writing a ticket does not help because it gets no response since a week.
Survivor of Romulus
Join Date: Nov 2012
Posts: 76
# 475
07-06-2013, 01:32 PM
Quote:
Originally Posted by dekkart View Post
Despite what Cryptic says, the stipend issue has not been resolved for me. I didn't receive my free 500 zen points for may and june (my day is 24th-25th), posted a ticked but no answer so far, only an automated response.

Look, I'm trying to be polite, but I'm a lifetime user who also bought a Legacy Pack and spent even more with zen. As a costumer, I have the right to complain and to demand an answer. I paid for those zen with the lifetime signature!!!! Profit is all nice but with honest business, don't you think?
Still no Stipend for me, and I am also unable to use Lobi in game. Tickets get no response. Not even a generic one.

I also am a lifetime subscriber since launch, bought the LoR pack and random ZEN at times. This is has hit a level of incompetence by Cryptic/PWE that is starting to border on embarrassing for companies of their size. It is even more shameful that they made this thread that all was "fixed". It clearly is not.

Help rebuild the Romulan Star Empire to glory. Click the banner to join today.

Empire Veteran
Join Date: Jun 2012
Posts: 3,067
# 476
07-06-2013, 06:13 PM
*redacted out of line lol*

Last edited by zeuxidemus001; 07-07-2013 at 12:46 PM.
Career Officer
Join Date: Jun 2012
Posts: 86
# 477 Where is my ZEN
07-07-2013, 08:36 AM
I have not received my ZEN for the month of June, now that June is over with I am pretty disappointed it did not show up. I hope that you all at PWE can fix my problem here, I'd like my 500 ZEN for June please. Anyone else have this problem
http://www.1279sto.com
Career Officer
Join Date: Dec 2012
Posts: 39
# 478
07-07-2013, 09:44 AM
Didn't get mine either
Career Officer
Join Date: Jun 2012
Posts: 202
# 479
07-07-2013, 09:49 AM
Same here. I haven't gotten any Zen since March. And contrary to Cryptics claims, I never received multiple stipends "early."

No response to any support tickets (that that they ever respond to support tickets...)
Captain
Join Date: Jun 2012
Posts: 1,442
# 480
07-07-2013, 12:10 PM
Quote:
Originally Posted by elecentauri View Post
Yeah, I had called their customer service number (don't think it's allowed to post it), and they said they looked it up and told me the dates that I was paid. I have no proof of it, although I do remember that at least one of those times I thought I had already received it (basically, I won't argue with a double-payment one month, because I thought they may have--triple payment, I'll just have to assume they did). Plus they told me when my next should be paid, so I can at least verify from now on.

But yes, I also know that some people might not have received anything, even though they weren't double-triple paid one month--which is why I mentioned that the person (everyone really) should contact them to find out.
I would call their customer service. But I'm not paying international rates to be given the same message.

Zen is a virtual currency, they didn't lose any real money and none of the players attempted to defraud them of the stipend payments.
I don't understand why they FUBARed the system in order to recoup some fake money, that they overpaid through their own fault.

The pragmatic thing to have done would have been to have called it a good will gesture, raffle prize whatever and moved on.

Of course now that the official line has changed from "we overpaid you significantly" to "you haven't paid" I'm not entirely convinced the true story is being given out.
They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety. - Benjamin Franklin
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