Ensign
Join Date: Nov 2012
Posts: 10
Don't know whether this is the right board or not, but here goes.

I tried to purchase Zen today (5th April 2013), via the Zong Mobile Payment, and it comes up with a message saying there is a payment error and that the price isn't available. It is like this for every price, which is extremely annoying.

Points:
I AM NOT using another provider (Boku and AllPass), because the rates are not what I need. Zong has the best offer, and it corresponds with the amount of money I have (?40), and the amount of ZEN I need (5000).

As you probably guessed, I live in Britain.

My wi-fi and internet connection is all fine.

I cannot use a debit/credit card because the money is on my phone already, and I can't transfer it back onto my debit, and my card doesn't have enough money on to pay for the ZEN.

I checked and double-checked my number. It is definitely correct.

A little bit long winded, but there. Please reply, and shed some light on the issue.
Customer Support
Join Date: Jun 2012
Posts: 3
# 2
04-05-2013, 09:48 AM
Hi there!

Sorry to hear that you're having problems paying with Zong. Unfortunately, we can't fix those on our end, but I can point you at the right people to talk to.

You can contact Zong directly via their website, located here: http://www.zong.com/help/contact-us

They should be able to help you find out what what's going on with your payment and help you get it fixed.

Good luck and thanks!
Superzuul, Your Friendly Neighborhood Billing Zuul
Need help? Send us a ticket!
Ensign
Join Date: Nov 2012
Posts: 10
# 3
04-05-2013, 10:00 AM
Thanks for the info, I have contacted them, and I am waiting for a reply
Ensign
Join Date: May 2013
Posts: 1
# 4
05-14-2013, 06:48 AM
I have contacted Zong also regarding the same problem,

first reply :- I got basic instructions on how to purchase (not what I asked for)

second reply :- they told me the problem is with Perfect world website and asked me to contact them instead !

would be nice if someone took responsibility and try and fix

thx
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