Join Date: Nov 2012
Posts: 12
Don't know whether this is the right board or not, but here goes.

I tried to purchase Zen today (5th April 2013), via the Zong Mobile Payment, and it comes up with a message saying there is a payment error and that the price isn't available. It is like this for every price, which is extremely annoying.

I AM NOT using another provider (Boku and AllPass), because the rates are not what I need. Zong has the best offer, and it corresponds with the amount of money I have (?40), and the amount of ZEN I need (5000).

As you probably guessed, I live in Britain.

My wi-fi and internet connection is all fine.

I cannot use a debit/credit card because the money is on my phone already, and I can't transfer it back onto my debit, and my card doesn't have enough money on to pay for the ZEN.

I checked and double-checked my number. It is definitely correct.

A little bit long winded, but there. Please reply, and shed some light on the issue.
Join Date: Jun 2012
Posts: 3
# 2
04-05-2013, 09:48 AM
Hi there!

Sorry to hear that you're having problems paying with Zong. Unfortunately, we can't fix those on our end, but I can point you at the right people to talk to.

You can contact Zong directly via their website, located here: http://www.zong.com/help/contact-us

They should be able to help you find out what what's going on with your payment and help you get it fixed.

Good luck and thanks!
Join Date: Nov 2012
Posts: 12
# 3
04-05-2013, 10:00 AM
Thanks for the info, I have contacted them, and I am waiting for a reply
Join Date: May 2013
Posts: 1
# 4
05-14-2013, 06:48 AM
I have contacted Zong also regarding the same problem,

first reply :- I got basic instructions on how to purchase (not what I asked for)

second reply :- they told me the problem is with Perfect world website and asked me to contact them instead !

would be nice if someone took responsibility and try and fix


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