Go Back   Star Trek Online > Support > Gameplay Bug Reports
Login

Notices

Reply
 
Thread Tools Display Modes
Lt. Commander
Join Date: Dec 2007
Posts: 120
Lt. Commander
Join Date: Dec 2007
Posts: 120
It takes 20 minutes of trying to login before I actually can. I know it's the beta but all I'm trying to do is login for christ sakes. One would think Logging in would be a simple enough thing to implement one would think.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-17-2010, 12:53 PM
You fail at basic reading. Why don't you actually try reading what Cryptic posts about it and then you won't waste your time looking like someone who can barely manage to wipe themselves after taking a dump.

Directly from the launcher window itself. You know; the one you have to click "ENGAGE" to start the game. So obviously you don't pay attention, but for the benefit of anyone else who might have overlooked it, (God only knows how you managed THAT) I'll post it here.

"January 16, 2010
We are aware of the issue where many players are unable to log in.
Below are the current steps we are taking to improve the situation:

1) We're increasing server capacity. We have new machines coming
in to add to the server, and we've put a rush order on them. We're
going to bring them online as soon as we can.

2) We're working on software solutions as well. Our development
team is working night and day to be able to get as much power as
we can from each machine, and we're focusing on increasing
capacity, and server stability.

For now, all we can say is, please keep trying. We know it's
frustrating. Please keep trying though. You never know when you
might be able to get in!

Thank you for your patience, thank you for your support, and thank
you for your interest in Star Trek Online!

The Star Trek Online Team"
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-17-2010, 12:59 PM
It's a part of BETA testing. Server load and such is simply a part of how the game operates. We have to deal with this as a part of any beta test that we join. This is maybe the 2nd or 3rd game I have beta tested and it's always the same thing. Bugs, bugs, bugs, annoyances, etc. You're working out the kinks and such, not playing the game as a subscriber.

Think of it this way, you're upset because you can't play, but you do want to play, the game is good enough to deal with beta annoyances and still wish to play.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5 server always busy
01-17-2010, 01:03 PM
With the game coming out in less than 2 weeks I would think they would have had the foresight to see this problem. If I was to give out X amount of beta keys and I couldn't handle the load you think that maybe they would come up with some kind of que to get into instead of having to constantly retry. I find this UNACCEPTABLE. If they dont fix this FAST then I'm OUT.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-17-2010, 01:06 PM
Very well...
And put a counter that says: "You are the 123456789 player in queue"?
It would be useful...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-17-2010, 01:18 PM
There have been a lot of people waiting for this game for a long time, so I'm not surprised the open beta load would be huge already, but it's only going to get bigger. It sounds like this is a common problem, which kind of points to the fact it just hasn't been thought about properly at all.

I can see this being an annoyance well past the end of the beta. At the VERY LEAST a queue system will be needed, but subsciptions will fall through the floor after month 1 if the servers can't handle the demand once the game goes live
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-17-2010, 01:27 PM
Why do people keep using the argument, "the game is coming out in two weeks!". Two weeks seems like a lot of time to me, you've got a ton of people playing (obviously) and hopefully sending in bug reports. You've got crews at Cryptic 24/7 addressing those issues as well, so why do so many people keep getting bent out of shape about it?

Play when you can, and do a bug report whenever you find a problem, that is our role in beta testing. Beta testing isn't so that we can max out our characters, so getting maximum login time isn't necessary. Sure its frustrating not getting to play a game you enjoy (which I do), but look on the brightside, it's free right now
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
01-17-2010, 01:33 PM
Quote:
Originally Posted by REACT
With the game coming out in less than 2 weeks I would think they would have had the foresight to see this problem. If I was to give out X amount of beta keys and I couldn't handle the load you think that maybe they would come up with some kind of que to get into instead of having to constantly retry. I find this UNACCEPTABLE. If they dont fix this FAST then I'm OUT.
Man you people are stupid.

The whole purpose of BETA is to test the game NOT play it for your enjoyment.

They PURPOSELY gave out more keys than they thought the servers could handle. They have no idea until it is hit how many players can be handled on the hardware they have with out extreme testing.

The point in this is to establish a server load capability cause you CAN NOT determine how much your servers can handle in a private setting based off of system specs. They NEEDED to overload the servers to see what they can handle before they hit capacity.

Cryptic is AWARE of the situation. They HAVE STATED they have NEW hardware on it's way.

Once that hardware is installed and put into the server farm then hopefully this issue will be gone but again there is no guarantee even the new hardware can handle it all.

Also remember this is the FIRST weekend this game has had such a large amount of people hammering the servers. This was expected and should have been expected. If you have never played a MMO Beta before this is what happens EVERYTIME.

But I do agree that they should have implemented a queue system. Why this was not in place is kinda stupid on their part. Maybe it's just an oversight sure to be fixed by release.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
01-17-2010, 01:37 PM
Quote:
Originally Posted by REACT
With the game coming out in less than 2 weeks I would think they would have had the foresight to see this problem. If I was to give out X amount of beta keys and I couldn't handle the load you think that maybe they would come up with some kind of que to get into instead of having to constantly retry. I find this UNACCEPTABLE. If they dont fix this FAST then I'm OUT.
This is exactly what the Open Beta Phase is for to test server loads so they can calibrate it properly and make sure they have enough for the demand. They didnt know how many people it the server can take until they test it.. now they have an idea of whats needed they are getting the hardware to handle it.

Closed Beta could not give them this information.

Though I think in hindsight a login queue would be something they should work on.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 08:17 AM.