Please reach out to customer support for assistance at http://support.perfectworld.com ('Contact Us' tab, 'Customer Support' for the category drop down). If you are not able to reach the support site, please email directly to email@example.com and put "billing" in the subject line and as many details in the message as possible. Filing a ticket is always the preferred method to contact us as you can ensure your ticket is in the right queue via the category dropdown.
Brandon "BranFlakes" Felczer | Community Team Lead for Perfect World Entertainment
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Follow me on Twitter: @PWE_BranFlakes If you wish to speak to someone on the community team, please file a "Forums and Website" support ticket here.