Would it be possible to include a date/time stamp on the posts included in the launcher? That way if it says something like down for 45 minutes or 2 hours, there's a better understanding of when you expect the servers to be back up (since we'll be able to see when the message was posted)...
if you could date/time stamp OP of system error also that would be helpful in determining correct thread (and maybe archive earlier threads once issue has been resolved.)
I wish they would stop copying and pasteing the outage information and get a real person to come on and say something like, "ok guys, our servers screwed up but we are working on it. It will be up in about an hour, so please be patient. Look here for any other info. Thanks.
It takes a real person to put in those times. If you saw our PFRs before a my fancy wordsmithing you would be even more annoyed! Or at least slightly put off. They are full of "Attention the <insert game> servers are down. It will be down between <start time> and <end time> our ETA is <expected timeframe>."
I work hard to fill in the blanks, thank you very much