Ensign
Join Date: Aug 2012
Posts: 7
# 1 Breaking trade laws.
05-21-2013, 10:49 AM
Hello.

Just thought I'd post it here, considering I'm not getting a response from my support tickets.

The legacy pack is advertised at $124.99.
I choose to buy via paypal. Imagine my suprise when I find myself being charged for GBP105.29 (that's $159.74) when I was expecting it to be closer to GBP82.39.
Looking at it via Euros, it's charging EUR119.99, when it should be around EUR96.82.

As far as I can tell, this discrepancy is because you're adding on VAT when we Europeans hit the payment process.

This is in direct breach of EU and UK trading laws, http://www.hmrc.gov.uk/vat/sectors/consumers/basics.htm, which clearly state:

"Products advertised in outlets, magazines, on the internet, or shown in catalogues, price lists and other literature may be aimed at the consumer, businesses, or both. If they're only meant for the general public, they'll show you a price including VAT. This is a legal requirement."

By not showing us Europeans the price we'd be paying including VAT charges, you are breaking the law every time a European makes a transaction with you.

Consider your position on this.
Have a nice day.
Survivor of Romulus
Join Date: Jun 2012
Posts: 4,593
# 2
05-21-2013, 11:12 AM
Eu law has no remit outside Europe

so i think you may be screwed

Actually EU law barely applys INSIDE Europe
Ensign
Join Date: Aug 2012
Posts: 7
# 3
05-21-2013, 11:16 AM
These trade laws are applicable to all corporations trading in the EU. That includes companies based in the USA trading to the EU via the internet. PWE are legally required to adhere to them if they wish to trade with Europeans.
Survivor of Romulus
Join Date: Jun 2012
Posts: 4,593
# 4
05-21-2013, 11:21 AM
No they aren't

Starbucks pays no tax
most personal loan companys are openly breaking trading laws

this is merely you using the wrong service

(I bought via skrill and was charged correctly)

But EU law has no power outside the EU never has
thats why we can't get shot of half the people in jails
Career Officer
Join Date: Jun 2012
Posts: 1,567
# 5
05-21-2013, 11:22 AM
Quote:
Originally Posted by kakatastrophie View Post
Hello.

Just thought I'd post it here, considering I'm not getting a response from my support tickets.

The legacy pack is advertised at $124.99.
I choose to buy via paypal. Imagine my suprise when I find myself being charged for GBP105.29 (that's $159.74) when I was expecting it to be closer to GBP82.39.
Looking at it via Euros, it's charging EUR119.99, when it should be around EUR96.82.

As far as I can tell, this discrepancy is because you're adding on VAT when we Europeans hit the payment process.

This is in direct breach of EU and UK trading laws, http://www.hmrc.gov.uk/vat/sectors/consumers/basics.htm, which clearly state:

"Products advertised in outlets, magazines, on the internet, or shown in catalogues, price lists and other literature may be aimed at the consumer, businesses, or both. If they're only meant for the general public, they'll show you a price including VAT. This is a legal requirement."

By not showing us Europeans the price we'd be paying including VAT charges, you are breaking the law every time a European makes a transaction with you.

Consider your position on this.
Have a nice day.
1) All the advertising is directed to U.S. based customers, showing the U.S. cost - ergo, there is no direct advertisement designed/shown for customers outside the U.S.

2) Cryptic isn't adding a VAT - your country is (and I do believe they say VAT will be applied where applicable to any purchase made outside the U.S.) In the end, it's your decision to hit 'accept' - so, if you don't like the terms/process, don't complete the purchase.
Formerly known as Armsman from June 2008 to June 20, 2012 http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91861979000&dateline=  1340755546
PWE Drone says, "Your STO community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
Career Officer
Join Date: Jun 2012
Posts: 617
# 6
05-21-2013, 11:22 AM
Quote:
Originally Posted by http://sto.perfectworld.com/gold
Amount shown for "Total + VAT" is approximate. European Union residents are charged VAT according to the value set by their local government and can be from 15% up to 25% of the purchase (19% in Germany). Please note that the VAT will be called differently in your own country; you should still be able to find an explanation for what the VAT is called online.
Price is advised that VAT may need to be added. No laws are being broken.
---------------------------------------------------------------------------
Neriz --- Eleven --- S'alesh --- Nizalay and maybe the odd Fed char too.
Defecting from the Federation to the Romulans from May 21st
Ensign
Join Date: May 2013
Posts: 5
# 7
05-21-2013, 11:24 AM
Actually, what you're looking at when you hit the payment button is the price including any required taxes. Which would include VAT. Many businesses are required to charge taxes, by local governments and it shows up like that. Make sure you read all small print on the entire page.



Quote:
Originally Posted by kakatastrophie View Post
Hello.

Just thought I'd post it here, considering I'm not getting a response from my support tickets.

The legacy pack is advertised at $124.99.
I choose to buy via paypal. Imagine my suprise when I find myself being charged for GBP105.29 (that's $159.74) when I was expecting it to be closer to GBP82.39.
Looking at it via Euros, it's charging EUR119.99, when it should be around EUR96.82.

As far as I can tell, this discrepancy is because you're adding on VAT when we Europeans hit the payment process.

This is in direct breach of EU and UK trading laws, http://www.hmrc.gov.uk/vat/sectors/consumers/basics.htm, which clearly state:

"Products advertised in outlets, magazines, on the internet, or shown in catalogues, price lists and other literature may be aimed at the consumer, businesses, or both. If they're only meant for the general public, they'll show you a price including VAT. This is a legal requirement."

By not showing us Europeans the price we'd be paying including VAT charges, you are breaking the law every time a European makes a transaction with you.

Consider your position on this.
Have a nice day.
Captain
Join Date: Jun 2012
Posts: 3,186
# 8
05-21-2013, 11:32 AM
Luckily with paypal you can dispute the charge and get a refund. I've done it with cryptic, and the pitbulls in paypals dispute department are fast, expect blood in about 72 hours.
KBF Lord MalaK
Awoken Dead

Contact support @ https://support.perfectworld.com/app/ask
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Ensign
Join Date: Aug 2012
Posts: 7
# 9
05-21-2013, 12:23 PM
@Sollvax, yes they are. What you are talking about for reasons beyond me is tax avoidance schemes, many of which, although despicable practices, are not breaking laws.

@crypticarmsman, "All the advertising is directed to U.S. based customers", That argument is not valid. They show the same price to EVERYONE, and don't bother telling me they can't see your IP when you login to their client launcher or website.
" Cryptic isn't adding a VAT - your country is " My country is charging VAT to Cryptic (PWE actually) which they then pass on to you at the payment screen. This is illegal, they must clearly show the VAT addition your country will add BEFORE you are taken to a payment screen.

@dirlettia, Where? I didn't see it. Is it in a terms and conditions page? That's illegal. It MUST be clearly displayed with the price before you reach a payment screen.
EDIT= In fact, I just checked again. Every page from the launcher link, to the legacy pack overviews to the payment selection and finally the paypal confirmation. The VAT addition isn't mentioned or noted at all. Not once. There isn't even a clear link to any terms and conditions page anywhere in those pages.

@sabotage82, see previous. They have ZERO excuse to advertise one price then charge another at a payment screen.

Seriously people, this is basic business law taught in high school. Please do some reading on it before jumping to their defense.

Last edited by kakatastrophie; 05-21-2013 at 12:33 PM.
Lt. Commander
Join Date: Jan 2013
Posts: 161
# 10
05-21-2013, 12:42 PM
the butthurt is strong with this one...
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