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Lieutenant
Join Date: Jun 2012
Posts: 35
Hello,

as the title sais me and a friend didn't get the additional character slot, that should be granted with the launch of LoR.

When there was a demo availible for free we did create our accounts. they were still there when the game went free to play and we had 3 Character slots, i guess because it counted as some kind of expired gold account or something. anyways we both did create a fed and 2 klingon chars and want to try romulan too but didn't get an additional character slot. is this a bug or intentional? is there a chance to get the additinal slot or do we need to buy new slots ourselfes or delete one char?

thanks.
Ensign
Join Date: Oct 2012
Posts: 1
# 2
05-22-2013, 03:24 PM
i have the same problem
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 3
05-22-2013, 03:29 PM
If you are a Silver Member, your base free slot count is 3.

If you are a Gold Member, your base free slot count is 4. ((However! If you stop subscribing and have not used your 4th character slot, you will loose that 4th free slot -- if you already have a character occupying it, you will not be locked out of it. Also, if you delete a character while unsubscribed (Silver status), you won't be able to make a new one as you will loose that 4th free slot. ))

A few other notes:

If you played a trial account and never subscribed after, but came back after F2P launched, that would make you a Silver Member, which would mean you would have 3 total. Your trial account may have had 3, but once we went F2P, that changed to 2. Had you deleted one of your characters after F2P launched, you would have not been able to make a third character again. You were granted an extra slot yesterday, but you're not seeing an actual additional slot because you already have a 3rd character and that new slot is now officially unlocked in the spot that your third character is in.

Hope that helps make more sense of how slots work

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment

Last edited by pwebranflakes; 06-05-2013 at 09:15 AM. Reason: Added the yellow "However!" to provide additional clarification.
Commander
Join Date: Jun 2012
Posts: 282
# 4
05-22-2013, 03:38 PM
What if your a lapsed gold account member who preordered, played beta, and has 7 characters? Do you get 2 open slots?
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 5
05-22-2013, 03:55 PM
Quote:
Originally Posted by polie05 View Post
What if your a lapsed gold account member who preordered, played beta, and has 7 characters? Do you get 2 open slots?
A lapsed Gold Member has a base of 4 slots, including the additional given yesterday.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Lieutenant
Join Date: Jun 2012
Posts: 35
# 6
05-22-2013, 04:13 PM
Quote:
Originally Posted by pwebranflakes View Post
If you are a Silver Member, your base free slot count is 3.

If you are a Gold Member (lapsed or current), your base free slot count is 4.

If you played a trial account and never subscribed after, but came back after F2P launched, that would make you a Silver Member, which would mean you would have 3 total. Your trial account may have had 3, but once we went F2P, that changed to 2. Had you deleted one of your characters after F2P launched, you would have not been able to make a third character again. You were granted an extra slot yesterday, but you're not seeing an actual additional slot because you already have a 3rd character and that new slot is now officially unlocked in the spot that your third character is in.

Hope that helps make more sense of how slots work

Cheers,

Brandon =/\=
ok, thanks, that helps a lot. but the bold part seems strange, because we had only a fed char in the trial. When STO went F2P we returned and found our accounts with a fed char and 2 open slots. we created a klingon when the fed char was high enough and created the 2nd klingon a while after our first klingons reached lvl 50... so i guess it was a bug that the 3rd slot wasn't deleted during the conversion.

thanks for the info though
Starfleet Veteran
Join Date: Apr 2013
Posts: 11
# 7
05-22-2013, 04:41 PM
what if you have three characters, but only one of them is "active"? i have three characters on my free account, but am only able to play one of them, as the others are labeled "inactive" and cannot be selected.
Commander
Join Date: Dec 2012
Posts: 358
# 8
05-23-2013, 09:53 AM
Quote:
Originally Posted by pwebranflakes View Post
If you are a Silver Member, your base free slot count is 3.

If you are a Gold Member (lapsed or current), your base free slot count is 4.

If you played a trial account and never subscribed after, but came back after F2P launched, that would make you a Silver Member, which would mean you would have 3 total. Your trial account may have had 3, but once we went F2P, that changed to 2. Had you deleted one of your characters after F2P launched, you would have not been able to make a third character again. You were granted an extra slot yesterday, but you're not seeing an actual additional slot because you already have a 3rd character and that new slot is now officially unlocked in the spot that your third character is in.

Hope that helps make more sense of how slots work

Cheers,

Brandon =/\=
Still confused!

Does this mean, because i bought additional slots i don't get a free character slot now?

I have 6 Character (5 FED/1 KDF) and a free slot, i already had before the launch. If i make a Romulan now (using my last free slot), will there be a new free slot added, or don't i get one.

If that is the case, this is like betrayal. Others get for free, what i paid for. Why should i ever buy anything out of the Store, especially character slots, ever again. Would be like to twit myself.
This is Crypticverse...

Last edited by zeratk; 05-23-2013 at 09:56 AM.
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 9
05-23-2013, 10:08 AM
Quote:
Originally Posted by zeratk View Post
Still confused!

Does this mean, because i bought additional slots i don't get a free character slot now?

I have 6 Character (5 FED/1 KDF) and a free slot, i already had before the launch. If i make a Romulan now (using my last free slot), will there be a new free slot added, or don't i get one.

If that is the case, this is like betrayal. Others get for free, what i paid for. Why should i ever buy anything out of the Store, especially character slots, ever again. Would be like to twit myself.
No, just because you purchased slots does not mean you don't get the additional free slot. How many slots are you currently using for Foundry characters (under the "create content" tab)? Were you ever a Gold Member in the past?

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Commander
Join Date: Dec 2012
Posts: 358
# 10
05-23-2013, 10:34 AM
I have never been a gold member.
I have a Foundry Toon, but momentarily the Content Tab is greyed out.

I created this account using a trial version. Just created one toon. I came back after STO got F2P. Two times i purchased two additional character slots. I had a total of 7 slots before the launch of LoR. When i bought the slots it was not clear that we would get an additional extra free slot, so i never used the seventh character slot. Last week it was still pictured as one free slot left. Still is.
This is Crypticverse...
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