We have been getting reports from users stating that they are getting disconnected from the servers during login and map transfers. Below are some steps we are taking to solve this issue.
1) We're increasing server capacity. We have new machines coming in to add to the server, and we've put a rush order on them. We're going to bring them online as soon as we can.
2) We're working on software solutions as well. Our development team is working night and day to be able to get as much power as we can from each machine, and we're focusing on increasing capacity, and server stability.
For now, all we can say is please keep trying. You never know when you might be able to get in!
Thank you for your patience, thank you for your support, and thank you for your interest in Star Trek Online!