Summary: I've tried many fixes with no luck. Problem only happens on one character.
Last night I tried zoning out of Deep Space 9 into the Beta Ursae Sector Space. As the zone was loading I got a red message at the top that said "Server not responding". I had seen this message before but usually it only lasted 5-10 seconds before the zone would load. This time I let it run for about 10 minutes before shutting it down. When I tried to log back in I got the same message "Server not responding". I shut it down and tried to log in a few more times but I got the same "Server not responding" message every single time. I googled the problem and followed a few "Fixes" guides but none of them worked. When I woke up this morning I tried again but I still got the same message. I uninstalled the game completely, restarted my PC, and started downloading it again. When I came home from work it was installed and I logged into my account and when I clicked my character it went to the loading screen and I got the "Server not responding" message again. I can make new characters and they work just fine but my main character doesn't. I've tried so many fixes and still can't login over 20 hours later. Any input would be appreciated.
Last edited by grimpmann; 05-24-2013 at 10:08 PM.
Reason: Added Information
I am also having this issue, and as well for 3 days now.
I DC'd after a single login into my main, and since have hit a never ending SERVER NOT RESPONDING error at exactly 93%-94%. Character is entirely unplayable.
3 days of petitions have given me nothing but the absolute worst customer experience I have ever experienced. Working CS for a big budget game myself, I am absolute appaled at the intelligence level of my replies.
The first was a automated reply, fair enough big queue time kind of comes hand in hand with that. Second was a need more info to, trust me on this, a ticket that should have made every CS rep leap for joy at the complete info it provided (I know how to put them in as I read them all day).
The third reply, after another day of waiting asked me if the issue was still occurring....that is it.
The final kicker for me was the 4th reply to the same issue thread, telling me how to clean my web browser. PWE, I'm fine with a known issue and even one that takes days to resolve. I know how that is. Get your CS act together for the love of Romulus.
I am also having the exact same issue, for the same length of time! My customer service hasn't gone beyond the first ticket yet as i've been busy with work and such... But this is my main toon and has a LOT of things in his bank that i would be really upset about losing access to. Please let me know if any of you have resolution to this issue.
Same issue with server not responding but in a different area. Went to my ships interior to change to my shuttle to do the Vault. When I clicked to leave interior I got the message server not responding. Now on that character whenever I log in it does the same thing. PO'd doesn't begin to express how I'm feeling
My main char got stuck in the "crappy malfunctioning database" dimension.
We all know how their support is.
? First they copy/paste some unrelated drivel along the lines of "try this...." replies in hopes they have gotten rid of you for a day, until the REAL techs come to work.
? Then they send you some other unrelated "try this and that crap a baby can look up in google in the first place" answers to your problem.
? Then they pass your problem to the big honchos who are busy with other stuff totally unrelated. They look into the database,.. scratch their head,.... few days pass. They scratch some more,... some more days pass.
? They then contact you apologizing "citing workload etc. etc.... blah, blah, blah" *puke*, until you're absolutely furious and you call them over the phone.
? Then you call their support and maybe you start to have some one to one conversation with the person that actually knows what is going on, but even he tries to diffuse the issue as he is powerless and awaiting the devs solution to the problem same as you are.
? You slam down the phone, open a beer, utter some vulgar curses under your breath and create a new toon you can actually play. (cursing all the way up to lvl 20+). Checking this forum thread every 3 hrz or so.
I been having the same issue with my Federation character no problems yet with my Klingon and Romulan charaters but I didn't create them till after I started having server not responding on my Federation character same location trying to get out of DS9 been trying since they added the Romulan Faction with no luck and when I try to get to support it comes back error page not found every time only thing I haven't tried is to delete my Fed character and try to start over which im not happy about if that's what it comes down to ill stop playing
I had exactly THIS bug on a char on tribble. On my mainchar I transfered to tribble before for some testing. (before the whipe) I had it at 74% at beaming from ESDg to ESDs.
Others had this bug on testroms.
And now i have this bug on the same char on holo. My main, my oldest, the one with the most zstore stuff and other stuff invested.
And realy, after this I am not in the mood to play one of my supporterchars or to start a rom. Just because i support new chars from my main for the start (mostly with ec).
I was hoping, that they resolve the bug for the launch, but no. So, see you when i can access my main again.
Time to play some other games.