I tried to file this with the in-game help system but got:
[TicketError] Could not connect. Please try again later.
Hopefully this will get where it needs to go. I hit level 30 and went to claim my new ship.
I had four choices. Two Romulan ships and two Federation. Since the Rom ships were geared toward engineer I decided to claim my Escort Retrofit I had purchased previously on a different toon.
What I received was an Exploration Cruiser. Noting the error I dismissed the incorrect ship and went back to re-claim the escort. Now it shows that I have to pay 1500 Zen again.