Join Date: Aug 2012
Posts: 24
# 1 Launcher won't Engage
05-29-2013, 10:32 PM


it takes hours for it connect. Been like this the last few days. Last night I started the launcher, logged in, waited around as it confirmed to the point that I just let it be, played something else and 3 hours later it was still trying to connect. WTF? Tired of waiting i went to sleep and left my PC on, its only upon waking up 6 hours later that I found the launcher with the Engage button ready. dafuq?
I had a power outage so i had to start over again and ..ugh launcher is doing it again.
My connection is good, i play other MMO's , its only STO thats having these issues.

what is happening? Does the launcher have some sort of queue as well? Was it actually downloading a patch without indicating that it was? etc etc

Last edited by lunamariacelest; 05-29-2013 at 10:34 PM.
Join Date: May 2013
Posts: 8
# 2
05-30-2013, 12:46 AM
I can't even get that far in my launcher. I click the icon, bam, immediate crash before any textures or buttons crop up.
Lt. Commander
Join Date: Jul 2012
Posts: 168
# 3
05-30-2013, 01:41 AM
There is something majorly inconsistant with this log on issue that I just don't get.

1/ Go to do the patch on sunday, updates ok, but go to log in and crashes my entire system(see the Thanks cryptic..not!! thread for details), this is on my laptop.

2/My 2 boys play on our desktop, and it has had no problems whatsoever...updates fine, loads fine, plays fine(aside from a few obvious gameplay issues).

How can 2 computers that are running perfectly fine, on the same internet connection, in the same house suffer such dramatically different reactions to the same downloaded material?

Where are you located(or anyone else for that matter)? Is there a prevalence of this in certain time zones/continents. if my desktop is taking all this in its stride(and its by no means a high end unit) why are so many others having such problems?
Join Date: May 2013
Posts: 29
# 4
05-30-2013, 09:01 AM
The launcher makes my PC crash if I leave it open too long. Makes my screen turn into a wash of colours...one would think their gfx card had just fried. The launcher definitely has some issues. You can run the GameClient.exe to skip the launcher and proceed straight to the game. This is only useful if you don't need to patch however.
Join Date: Feb 2013
Posts: 1
# 5
05-30-2013, 11:23 AM
this started happing to me now. it just stays on loading launcher after i enter my login information, after 10 mins of waiting i had to ctrl+alt+del and manuly close the program..
Empire Veteran
Join Date: Jul 2012
Posts: 33
# 6
05-30-2013, 11:32 AM
Laucnher wont launch

goes to log in window on launcher

says server is down an star trek online website is under maintenance

when i try to log in to launch the game

it densest move past the log in part of the launcher

the button says submit instead of login

wont progress past it

maintenance should have gone longer because it doesn't work

and when it does finally go to the next part to were your sposed to patch an then engage....ACCOUNT ERROR PLEASE CLICK HERE FOR INFORMATION

so i click the link and BAM this page pops up


You've entered an area of the ship that no longer exists or has been warped to another dimension.

Better head back before you end up lost in the Delta Quadrant.]

Career Officer
Join Date: Jun 2012
Posts: 180
# 7
05-30-2013, 11:33 AM
Yup, having the same problem. The one time I did manage to log in, it responded with "account error" and directed me to a page that doesn't exist.
Join Date: Aug 2012
Posts: 24
# 8
05-31-2013, 07:43 AM
i think its also possible that STO connections are being veeery picky lately. i've observed that the launcher connects flawlessly between 1900 to 2300 UTC anything beyond that is impossible for me.
I'm able to login and play non stop during those hours as i have observed the past days and only during those hours. The moment it hit 0000 UTC the game connection disappears. Server Not responding messages appear. I am still able to relog but it takes minutes for the character to load.. and even if it does its useless coz upon entering the map, it doesnt even show the "Retrieving List of Maps" message.. the screen just stares into blank space until in disconnects bout 5 minutes later. And that will go on the whole day. I tried dual logging by opening another launcher and whaddya know.. it can't connect to account server again.

Its like the launcher isn't even connecting to the game server at all. I observe my modem and there are no packets being sent or received at all.

is it the launcher having problems connecting to the game server?
is it the game server not accepting the connection from certain areas during certain hours?

-maybe yes maybe no but then why does it connect easily during 1900-2300 UTC? Sometimes I think STO purposely blocks certain accounts from getting in the server. Prolly to give other players a smoother gameplay. I dunno just theorizing here.
My net connections are good. I would connect ot other MMO's with no problems whatsoever. I even tried changing ip addresses . Restarted modem and router multiple times.

I didnt exit my running STO program (out of fear i won't be able to get passed the launcher again) but its pretty useless as iv tried logging in from 0100 to 1200 UTC and not a single successful login (Which is also why i've come to the conclusion that if it takes long for your characters to load then its already a bad omen and u wont even get to the loading screen at all upon choosing a character to use)

as of 12:30 UTC I still can't connect to the game server.
Join Date: Jun 2012
Posts: 11
# 9
05-31-2013, 06:36 PM
I'm running into the same problem here. I've run tracert and all my ports are open but for some reason it won't log in. I made it past the launcher once, but it didn't even make it to the character selection screen before it timed out.

Good to know it's not just me, but it still sucks I can't log in.
Join Date 2009. Thanks PWE.

What it's like to play online games as a grownup
Join Date: May 2013
Posts: 6
# 10 "Login" button not working...
06-14-2013, 07:35 PM
After pressing the login button, the button itself will "depress" after a random amount of time, ranging from less than one second to about one minute. I have been unable to play the game for over 24 hours as a result. Sometimes I get an "Unable to authenticate" error, but usually there is no error given at all.

I'd love to become a lifetime member of STO, but I really can't justify it in my own mind until I can actually play the game.

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