Commander
Join Date: Jun 2012
Posts: 282
# 41
06-01-2013, 08:26 PM
No was not seeing it. I'm ninja surfing on my phone at work. Thanks for the info, love ya!



PS Gecko uses 8 beams.
Ensign
Join Date: Jan 2013
Posts: 24
# 42 15%
06-01-2013, 09:26 PM
when i enetered the code i saw 2300 on the ultimate game card i redeemed and i didnt get the 300 i bought 2 of those cards and only got 4000 zen suppose to have 4600
Career Officer
Join Date: Jun 2012
Posts: 22
# 43
06-01-2013, 10:34 PM
Will the UK or Europe ever get a deal? We already get the short end when we buy everything due to vat/tax. I paid $40 more for lifetime than my American counterparts . And excluded from these offers
Ensign
Join Date: May 2013
Posts: 8
# 44 arrrgh
06-02-2013, 04:48 AM
Day two and my wallet still does NOT show me getting the 15% extra for my purchase. The emails I got from UGC say they sent it..but the emails I got from PW don't..sigh. Oh well...I suppose their still working on getting around to all of us (fixing it that is).
Lieutenant
Join Date: May 2013
Posts: 56
# 45
06-02-2013, 05:13 AM
Quote:
Originally Posted by texan1986 View Post
when i enetered the code i saw 2300 on the ultimate game card i redeemed and i didnt get the 300 i bought 2 of those cards and only got 4000 zen suppose to have 4600
same thing here
____________________________________

In Game handle @oneofnine1
Ensign
Join Date: Jan 2013
Posts: 24
# 46 15% bonus ZEN
06-02-2013, 07:36 AM
has anyone else not get their bonus zen i thought they fixed this yesterday but i have yet to get them i guess im not buying anymore ultimate game cards ill stick with perfect world cards then
Ensign
Join Date: Mar 2013
Posts: 2
# 47
06-02-2013, 07:59 AM
Yeah I never got mine either,I sent a support ticket for all the good it will do me.
Career Officer
Join Date: Jun 2012
Posts: 1,853
# 48
06-02-2013, 08:18 AM
This issue has already been addressed in the News section thread...
Quote:
Originally Posted by pwebranflakes View Post
Thanks for your patience, Captains! We've just confirmed that the bonus is now working. If you redeemed an eligible prepaid card between the original start time listed and now, and did not get the bonus, you will automatically be credited the bonus to your PWE ZEN wallet -- we are working as fast as possible to grant these bonuses and I will post again once they have been.

Also, please note that if you happen to have an eligible $25 card, there is no redeem option for $25. Please redeem the card for $20, and then a complete a separate transaction for $5 dollars. While you won't automatically gain the 15% bonus on the second transaction, we will be manually crediting you the bonus -- please allow up to 48 hours for this.

As always, if you have any additional questions or concerns, please reach out to our billing team at http://support.perfectworld.com ('Contact Us' tab, 'Billing' for the category drop down). If you are not able to reach the support site, please email directly to customerservice@perfectworld.com and put "billing" in the subject line and as many details in the message as possible. Filing a ticket is always the preferred method to contact us as you can ensure your ticket is in the right queue via the category dropdown.

Cheers,

Brandon =/\=


http://sto-forum.perfectworld.com/sh...1#post10553951
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,047
# 49
06-02-2013, 09:14 AM
Quote:
Originally Posted by texan1986 View Post
when i enetered the code i saw 2300 on the ultimate game card i redeemed and i didnt get the 300 i bought 2 of those cards and only got 4000 zen suppose to have 4600
Was this before 6:10 PM PDT yesterday? If so, we are aware that some players were not receiving their bonus and are working on granting the bonuses as quickly as possible. Full details: http://sto-forum.perfectworld.com/sh...1#post10553951

Quote:
Originally Posted by baewulf View Post
Day two and my wallet still does NOT show me getting the 15% extra for my purchase. The emails I got from UGC say they sent it..but the emails I got from PW don't..sigh. Oh well...I suppose their still working on getting around to all of us (fixing it that is).
We are still working on the grants I will make a post to this thread once all grants are complete, but please allow more time. Full details: http://sto-forum.perfectworld.com/sh...1#post10553951

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Ensign
Join Date: Jan 2013
Posts: 24
# 50 so
06-02-2013, 09:26 AM
so the people that redeemed cards yesterday are sol wow
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