Lt. Commander
Join Date: Dec 2007
Posts: 120
I got here over redirections so i hzave a diffrent routing and ip the whole german community got booted and isnt able to reach the website or the server even the auto patcher is unable to update


its the t-online provider did ya bann him?

like i said we cant even open your site it simply times out
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-22-2010, 02:34 AM
It´s not only T-online

It´s also other providers from Germany that are affected, and it´s not just this page or game that is not reachable for us
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-22-2010, 02:35 AM
That would be a problem with an ISP or the cloud connection that forwards you. Sorry, but there isn't anything that STO can do about that.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-22-2010, 02:35 AM
To help you to find the source of the problem, i post some tracert to this site:

C:\...>tracert www.startrekonline.com

Routenverfolgung zu www.startrekonline.com [208.95.185.174] über maximal 30 Abs
chnitte:

1 <1 ms <1 ms <1 ms speedport.ip [192.168.2.1]
2 19 ms 19 ms 19 ms 217.0.119.14
3 21 ms 19 ms 22 ms 87.190.164.38
4 46 ms 46 ms 46 ms 217.239.37.50
5 46 ms 46 ms 46 ms s263240-1.bcr1-lnx.savvis.net [206.24.169.5]
6 * * 46 ms cr1-pos-0-0-3-0.londonuk1.savvis.net [204.70.192.5]
7 115 ms 114 ms 114 ms cr1-pos-0-8-0-0.NewYork.savvis.net [204.70.192.121]
8 114 ms 114 ms 115 ms er1-te-9-0-0.newyorknyd.savvis.net [204.70.198.165]
9 123 ms 123 ms 123 ms cr2-tengig-0-3-0-0.boston.savvis.net [204.70.198.174]
10 121 ms 120 ms 121 ms acr2-pos-3-0-0.boston.savvis.net [204.70.195.170]
11 121 ms 120 ms 121 ms acr1-as0-0.Boston.savvis.net [208.172.51.53]
12 120 ms 120 ms 120 ms internap.Boston.savvis.net [208.172.51.230]
13 120 ms 120 ms 120 ms border12.te7-1-bbnet1.bsn.pnap.net [63.251.128.42]
14 * * * Zeitüberschreitung der Anforderung.
15 * * * Zeitüberschreitung der Anforderung.
16 * * * Zeitüberschreitung der Anforderung.
17 * * * Zeitüberschreitung der Anforderung.
18 * * * Zeitüberschreitung der Anforderung.
...

"Zeitüberschreitung..." = timeout

Didn't know, that t-online had some infrastructure in Boston
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-22-2010, 02:37 AM
1 xx.xx.xx.xx de 0.573 ms 0.465 ms 0.472 ms
2 static-ip-xx-xx-xx-xx.inaddr.intergenia.de xx.xx.xx.xx de 0.161 ms 0.122 ms 0.127 ms
3 l0.core1.fra3.inetbone.net 83.220.157.37 de 0.467 ms 0.442 ms 0.454 ms
4 cr1.fra003.internap.net 80.81.194.45 de 1.059 ms 0.881 ms 1.961 ms
5 ams003-fra003-2-cr1.ams003.internap.net 77.242.206.221 gb 7.699 ms 7.261 ms 7.554 ms
6 ams003-lon005-4-cr2.lon005.internap.net 77.242.206.241 gb 13.085 ms 12.973 ms 12.857 ms
7 bsn006-lon005-6-cr2.bsn006.internap.net 66.79.158.5 us 87.302 ms 87.262 ms 87.401 ms
8 cr1-cr2.bsn006.internap.net 66.79.147.13 us 87.561 ms 87.418 ms 87.244 ms
9 bsn004-bsn006-792-mpr1.bsn004.internap.net 66.79.145.34 us 87.419 ms 87.327 ms 87.530 ms
10 border12.te8-1-bbnet2.bsn.pnap.net 63.251.128.105 us 87.800 ms 87.295 ms
border12.te7-1-bbnet1.bsn.pnap.net 63.251.128.42 us 87.876 ms
11 cryptic-1.border12.bsn.pnap.net 63.251.130.10 us 105.470 ms 103.518 ms 101.547 ms
12 ***
13 ***
14 ***No reply for 3 hops. Assuming we reached firewall.


it ends at cryptic
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-22-2010, 02:38 AM
I too had to use a proxy redirection to at least reach this forum.

About 90 minutes ago, I got disconnected while playing the game and I havent been able to connect to the game and the website and the forum ever since.

It seems that there is some sort of problem with connections coming in from germany. One user on a corresponding thread at www.buffed.de indicated that a ping signal sent to www.startrekonline.com seems to reach a firewall, where the signal then is blocked.

I suggest that you guys check your end - maybe some ports for the german area or certain providers got blocked.

In any case, I really hope this problem can be fixed soon.


EDIT: Darn, too slow.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-22-2010, 02:45 AM
ok, don't know, what you did, but now everything seems to work again (at least for me with t-online ISP).
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-22-2010, 02:48 AM
Seems to be back to normal. Thanks.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
01-22-2010, 02:54 AM
Quote:
Originally Posted by Snowpig View Post
To help you to find the source of the problem, i post some tracert to this site:

C:\...>tracert www.startrekonline.com

Routenverfolgung zu www.startrekonline.com [208.95.185.174] über maximal 30 Abs
chnitte:

1 <1 ms <1 ms <1 ms speedport.ip [192.168.2.1]
2 19 ms 19 ms 19 ms 217.0.119.14
3 21 ms 19 ms 22 ms 87.190.164.38
4 46 ms 46 ms 46 ms 217.239.37.50
5 46 ms 46 ms 46 ms s263240-1.bcr1-lnx.savvis.net [206.24.169.5]
6 * * 46 ms cr1-pos-0-0-3-0.londonuk1.savvis.net [204.70.192.5]
7 115 ms 114 ms 114 ms cr1-pos-0-8-0-0.NewYork.savvis.net [204.70.192.121]
8 114 ms 114 ms 115 ms er1-te-9-0-0.newyorknyd.savvis.net [204.70.198.165]
9 123 ms 123 ms 123 ms cr2-tengig-0-3-0-0.boston.savvis.net [204.70.198.174]
10 121 ms 120 ms 121 ms acr2-pos-3-0-0.boston.savvis.net [204.70.195.170]
11 121 ms 120 ms 121 ms acr1-as0-0.Boston.savvis.net [208.172.51.53]
12 120 ms 120 ms 120 ms internap.Boston.savvis.net [208.172.51.230]
13 120 ms 120 ms 120 ms border12.te7-1-bbnet1.bsn.pnap.net [63.251.128.42]
14 * * * Zeitüberschreitung der Anforderung.
15 * * * Zeitüberschreitung der Anforderung.
16 * * * Zeitüberschreitung der Anforderung.
17 * * * Zeitüberschreitung der Anforderung.
18 * * * Zeitüberschreitung der Anforderung.
...

"Zeitüberschreitung..." = timeout

Didn't know, that t-online had some infrastructure in Boston
This isn't a valid endpoint for testing your connection to the game. I would be willing to bet that this website is running on an IIS server somewhere and it is totally unrelated to the game server system itself.

If you want more accurate tracerts and pings you will want to go to:

patchserver.crypticstudios.com
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
01-22-2010, 03:04 AM
It's a routing issue at a main exchange on the east coast of the US. The same thing happened to ********. There is literally nothing cryptic or atari can do.
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