I am unable to select the lifetime subscription offer even tough i have a pre-orderd status froma retailer that is in the list for pre-orders. (12game.com)

I would like to have the lifetime subscription and also the extra's that are added with the current offer. Is there a way to access this?

Hope to hear about this soon since the offer is only a few more days before it will be over.

Have you activated your pre-order code cause if not you cannot buy the lifetime sub....

My current status is:
Activated Features
Star Trek Online - Preorder
Wrath of Khan Admiral's Uniform

And I have pre-orderd the game.

Unless there sold out or they have tech problems on there end....I bought my Lifetime sub about 11pm est last night,

I was unable to get the liftime from the start. I have tried it the moment I got the newsletter.

Sorry....not sure why.....have you submitted a tech ticket??

I have the same situation, it always tells me subscription service is down. This has been 3 days now and I made a service ticket that is unanswered. Lifetime or 12 months - always same small red error message on top of account screen. As I have been playing in the Beta, have the "deluxe" preorder bought via Steam this shouldn't be a problem. One thought I have though is that could this somehow be related to Steam purchase vs. "disc purchase".

Still - I guess it is refreshing that there is a company that does not want my money. The preorder offer stops at 1st February and by then I guess I have either succeeded or shall give the whole game up. A pity though. But I was planning to play this game for over 2 years or not at all.

I am unable to create tickets on the website. The only method I was able to create a Ticket was ingame (which I tried and not have gotten a real answer just that there looking at it).

I´ve got exactly the same problem, except I´ve tried to order lifetime sub for a week now. Always that same message "sub service is down". Called my bank a week ago and no problem there. Send two tickets to support, but no answers. Agree, that it`s a pity. It seems that I`m not be able to buy lifetime sub on time. Well, fortunately I`ve also got Mass Effect 2 preorder, so I`ve got something to play.

Every time I try to purchase the lifetime sub, it keeps declining my American Express card.