Career Officer
Join Date: Nov 2012
Posts: 17
3 Days ago I bought $30 worth of Zen using paypal. The money was certainly taken out of my account and sent to Perfect World however when I was redirected to my account page it never registered that any charge was made. The "Recent Purchases" show no log of this and I certainly do not have the Zen that I bought.

I made a ticket in Support but have not received any sort of response outside of the automated "have you tried any of these options?" response for 3 days and counting.

Is there a support team here at all or what? I am normally patient but when it comes to matters of money, there shouldn't be an unknown 3+ day waiting period on a response/resolution from a company. That's ridiculous.
Career Officer
Join Date: Jun 2012
Posts: 2,196
# 2
06-05-2013, 03:49 PM
This Forum is for the discussion of C-Store promotions...

If you actually want a response from support, you should be posting this topic in the Billing section of the PWE Tech Support Forum... http://techsupport.perfectworld.com/
Career Officer
Join Date: Nov 2012
Posts: 17
# 3
06-05-2013, 03:57 PM
Alrighty, thanks.
Republic Veteran
Join Date: Jun 2012
Posts: 544
# 4
06-17-2013, 04:21 PM
Quote:
Originally Posted by grouchyotaku View Post
This Forum is for the discussion of C-Store promotions...

If you actually want a response from support, you should be posting this topic in the Billing section of the PWE Tech Support Forum... http://techsupport.perfectworld.com/
No point, that link is flooded with posts with no resolution, just banning anyone who contests charges.
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