I still have an inaccessible character, and it's been three weeks since I sent an in-game ticket about it. I sent and email and a GM stuck help thing in, both of those got auto responses that were of no use. The in-game ticket is still unresponded to. A few days ago I sent a thoroughly detailed ticket from PWE's support page (the auto-email response told me to send another ticket if my issue was still not fixed). I don't want that to take another week just to get an automated response of no help. I need an actual human to resolve the problem, and it doesn't seem like it would be very challenging to resolve. I just need my character to be moved back onto a map (he's trapped outside the borders of sector space and I can't log onto him) or heck, just to load onto my bridge.
So, now that the commotion has settled down from LoR, how long of a time should it take for a response to my latest ticket?
The ticket number (from the one I sent a few days ago) is 130701-002259 if it helps.
I am the STO Lorax. I picked myself up and left, until the day the fun is replanted.
So anyways here we go not played for a long time log on says update game 6 gig later game done link account ok link account chars vanish and i have to start over all my zen and such gone digital game (fear not open a ticket and a gm will sort) meanwhile I play the game so days nothing.So bored waiting started 2 new chars they can be deleted but how long do you wait .