Lt. Commander
Join Date: Dec 2007
Posts: 120
What is wrong with these people.. I have paid for a collectors edition with gauranteeed beta access. I have pleaded, sent emails to billing and tech support.,sent proof of my paypal transaction and my order number, left messages here asking for help and i get nothing from anyone.They have taken my money from my account and still refuse to give me access. this has got to be the worst customer service I have ever expierienced. I just dont know what to think anymore.. I was so looking forward to this game../sigh
I will ask one more time.. Can someone please help me? Sorry for the rant but I am beginning to get irratated..
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-21-2010, 05:36 PM
Nanny to the forums ...STAT
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-21-2010, 05:36 PM
you could try holding your breath till your face turns blue
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-21-2010, 05:37 PM
In which way are you not receiving 'access'? Did you not get a key or something? If so, I can see the complaint If you are having troubles logging in, well join the club!! many are experiencing login issues atm :/
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-21-2010, 05:39 PM
No key , no access ever, no help in getting a key or access. no advice ,no nothing..
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-21-2010, 05:42 PM
Then you problem is with the retailer
Check this post though, hopefully it will help
http://forums.startrekonline.com/showthread.php?t=58647
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-21-2010, 05:42 PM
If you do not have a key then surely this is your dealers fault,get on the line to them and demand your key.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-21-2010, 05:42 PM
Quote:
Originally Posted by Davencross View Post
No key , no access ever, no help in getting a key or access. no advice ,no nothing..
Hmm, I havent purchsed my copy yet but I'd imagine that a key SHOULD HAVE been given upon purchase. Double check any/all documentation you received while purchasing the game, perhaps you have just overlooked the information.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
01-21-2010, 05:45 PM
I purchased the game directly from atari online paying with paypal.. it said on atari support that cryptic studios is who to contact for beta access ( tech support) .. I did not get it from a middle man retailer..
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
01-21-2010, 05:51 PM
I just did a little searching on the forum using "Atari code" and from what I have read the codes people got were sent from Atari after the purchase,I see no mention of Cryptic at all.
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