Ensign
Join Date: Jan 2013
Posts: 3
# 11
07-02-2013, 01:05 AM
Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects.

This was Google Chrome. I tried Firefox and Explorer too with no results. Firefox stated it wasn't going to bother as the site was "redirecting your request in a way that will never complete"

I could really do with this getting sorted or some email response to my tickets. The response blurb states that mail will be sent to the email address tied to this account. Has never appeared either.

All I wanted was to buy some Advanced Mesh Weavers for my Recluse carrier, is that so hard?
Starfleet Veteran
Join Date: Nov 2012
Posts: 132
# 12
07-25-2013, 07:14 AM
Problem still exists. German support cant help.

Browsers:

Safari 5.1.7 (Windows)
Firefox 22.0
Internet Explorer 10.0.9200.16635

Safari Mac OS X and on iOS has the same issues.
Career Officer
Join Date: May 2013
Posts: 3
I am having this problem with IE, Firefox, and Google browsers. I have cleared all caches. I have tried two separate computers. My husband used his account and has no problem reaching the customer support page. I log in, it is automatically directed to the Redirect loop. I have submitted an in game ticket for the problems I am having in game, I have been calling their telephone support number which has a looping message telling me all agents are busy, please go to the support website. I even tried the support Email to see if anyone would respond. This has been now 45 days since the original ticket and the problems started.

I am a Life time member for STO, I bought the Neverwinter Hero of the North package before they even had the Beta weekends. Just as the STO life time member I have been promised technical support for any problems I am having with website or games. At this point I'm considering a road trip out to the offices in California to find support and ask them in person what is going on with my account.

I am even still getting this message at the top of the forums here:

Hello Captain!

At this time, you may only post replies to threads that have already been created. After a certain amount of time has passed since your registration date, you will be able to create new threads in forums that allow it.

Thanks,

The Star Trek Online Community Team


Even after being a lifetime member of STO for nearly a year. About 45 days ago I lost all player interaction abilities in all perfect World games that I play, and was unable to reach the contact support page to find out why this happened.
Career Officer
Join Date: Jul 2012
Posts: 66
# 14
07-29-2013, 07:32 PM
Got the e-mail today (finally) stating my Re-Direct error was resolved. Logged in and....still not working.

Cleared cache, history, cookies, etc.

Not working across 3 different browsers, IE, Firefox, Chrome.
Career Officer
Join Date: Jul 2012
Posts: 50
# 15
07-30-2013, 10:28 AM
This issue has not been resolved, I cannot access the support section at all in any browser!!! I have ongoing tickets that need to be responded too.
Career Officer
Join Date: Jul 2012
Posts: 50
# 16
08-05-2013, 06:09 PM
Quote:
Originally Posted by pwebranflakes View Post
If you were experiencing a redirect issue when you attempted to access http://support.perfectworld.com, the issue should now be resolved. Please post here if you had the issue previously and can now get to the page, or if you're still experiencing an issue and what browser you are using (please try clearing your cache first if it doesn't work the first time).

Cheers,

Brandon =/\=
It has not been RESOLVEDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD!! Does PWE get the message, IT HAS NOT BEEN RESOLVED!!!! Yes, I am frustrated as I can get no support for another issue, because I can not access my created tickets.
Ensign
Join Date: Jul 2013
Posts: 4
# 17
08-06-2013, 12:52 AM
Works for me.
Career Officer
Join Date: Jul 2012
Posts: 66
# 18
08-06-2013, 12:09 PM
Quote:
Originally Posted by prynnce View Post
It has not been RESOLVEDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD!! Does PWE get the message, IT HAS NOT BEEN RESOLVED!!!! Yes, I am frustrated as I can get no support for another issue, because I can not access my created tickets.

I know exactly how you feel! Also, I think I'll scream if I get another suggestion that clearing my cache and cookies will fix the problem.
Career Officer
Join Date: Jul 2012
Posts: 50
# 19
08-06-2013, 02:00 PM
Quote:
Originally Posted by sailorarashi View Post
Works for me.
Please explain where you live, and how it works for you ie how long you have had an sto account, what you are doing to log in using email or regular login? Because it does not work from here in Canada......

Last edited by prynnce; 08-06-2013 at 02:02 PM.
Career Officer
Join Date: Jul 2012
Posts: 50
# 20
08-06-2013, 02:01 PM
Quote:
Originally Posted by shaltor View Post
I know exactly how you feel! Also, I think I'll scream if I get another suggestion that clearing my cache and cookies will fix the problem.
No kidding I wonder if its a location issue?
Reply

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