Right now the game is critically buggy for many players.
There is a launcher bug where you cannot get inside the game except by tricking the launcher to work.
The mail function in game is completely flawed with missing mails, duplicate mails, arbitrarily introduced attachment limites, and existing mails and message trapped in limbo.
Storage is at critical mass for many players yet more and more items are being added when we have nowhere to put them and solutions are being ignored.
STF and other missions are plagued by absent players milking hard working players effort to earn reputation rewards with no recourse.
Numerous other glitches and problems.
Why is new content that creates even more bugs layered on these old problems? It is far past time for a quality of life patch that fixes these legacy problems. I don't begrudge the occasional issue from time to time, but these problems should be fixed ASAP when reported or at least constant updates on when they will be resolved. Instead we have the developers ignore or vaguely acknowledge a problem (often on 3rd party communications sites) and then say nothing further. This glitchy game is quickly pushing me to consider my optiions and head elsewhere for my entertainment needs.
Bug fixes are boring, repetitive and can occur at any time while most of the players won't even realize the fixes happened. Bug fixes don't keep people playing the game or generating any funding.
New events and content effect every player. They keep the players coming around the game and hopefully generate some funding.
Instead of "instead of" how about we get "along with"?
Pffft. new events don't affect the players who have broken games because of the bugs, BECAUSE they can't play those events. Of course ONLY Cryptic has the metrics and that ensures only they know how many are able to logon and play, and allows them to use the excuse that only a minority are affected by those bugs and not worth the premium effort to get them back into the game.
New content and events bring in new players who buy stuff, and as long as those numbers outweigh the broken gamers and those who don't buy lockboxes, nobody cares, except those in that catagory.