Lt. Commander
Join Date: Dec 2007
Posts: 120
Hey gang,

We noticed a couple of threads floating around the forums stating that we were charging our Canadian fans too much for the lifetime and one year subscription offers that are currently available. We looked into this, and you all are correct. We're going to reduce the price on these two special offers for Canadian residents only, to bring it more in line with what we're charging the rest of the world. These changes will not affect any other subscription prices.

The new prices are:

Lifetime: $251.99 CAD
One Year: $125.99 CAD

Any Canadian users who have already purchased one of these packages will automatically be refunded the difference, and should notice the funds have been refunded on their credit card statements in about 7-10 business days.

Thank you all for pointing this out to us, and we're sorry for any inconvenience this may have caused you.

Thanks,

Stormshade
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-22-2010, 03:32 PM
WOW! Thanks!... I have a new found respect for Cryptic that I've never had for any other MMO company.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-22-2010, 03:32 PM
GOod to see you sorted the canadian out.

Just hoping that you dont lose too many EU customers with your pricing, as you matched other MMO prices but that is before VAT. So turns out your a couple of quid a month more the normal cost and already know a couple people that said "Thanks, but no thanks".

If wasnt for the VAT i would already get the LT offer... but because im honest about my location Im being charged more then my friends that didnt set their locations and thus just paying the US $ price and not getting charged the VAT.

CAn you explain why you allowing this happen? Feel you should be more on the ball (get peoples billing address to charge the vat) else it seem it just putting more money in your pocket and your not sending the tax payments on your accounts
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-22-2010, 03:34 PM
Not only are they doing this to be fair and honest but Cryptic studios is fully aware of the number of Hockey players in Canada and its proximity to the USA.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-22-2010, 03:37 PM
Pleasantly surprised <------

Nice work Cryptic, I have renewed faith in putting in my 12 month sub. Maybe I would have considered a lifetime instead at that price though... ahh nevermind I won't look a gift horse in the mouth.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-22-2010, 03:37 PM
Well played, sir. Well played.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-22-2010, 03:51 PM
Great find and fix, Cryptic. I am not Canadian, but it is good to see you looking out and taking care of your customers.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-22-2010, 03:59 PM
Fantastic news. Thank you.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
01-22-2010, 04:00 PM
I just bought my lifetime membership before even reading this. I was pleasantly surprised as I expected to be charged about 275.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10 Thanks Cryptic!
01-22-2010, 04:08 PM
Great news, and I had already ordered the Lifetime membership, glad to see that there will be a small refund!
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 08:21 PM.